Customer Success Manager

dig.ai; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

dig.ai, a Tel Aviv-based startup, is seeking its first US-based Customer Success Manager to help enterprise B2B customers maximize value from our platform. You will build long-term relationships and support our growth in the US market.

You will lead adoption efforts, run training sessions, analyze usage data, and translate client needs into product opportunities. This role demands strong communication, cross-team collaboration, and proactive problem solving in a fast-paced environment.

Qualifications

• 3-4 years of B2B Customer Success experience in SaaS startups.
• 3-4 years of working with enterprise global clients.
• Fluent English and Hebrew speaker with excellent communication skills.
• Proactive problem solver who thrives in a fast-paced, innovative environment.
• Project management across cross-team tasks, quality checks, and client deliverables.
• Strong analytical skills to assess customer usage and extract insights.
• Ability to understand customer needs and map them to product solutions.

Responsibilities

• Ensure customers fully leverage our product’s features for maximum impact.
• Hold periodic check-ins and training sessions to drive adoption and usage.
• Analyze customer data to identify opportunities for service growth.
• Provide guidance on best practices and product use cases.
• Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement.

Skills

Customer Success

SaaS

Enterprise clients

B2B

Communication

Problem solving

Project management

Data analysis

Job description

dig leads the category of Social Video Intelligence, giving global brands the power to see, understand, and control the life of their brand on Social Video.

We are a Tel Aviv-based startup looking for our first US-based Customer Success Manager to help our enterprise B2B customers get the most out of our platform. As our first Customer Success hire in the US, you'll play a key role in building long-term customer relationships and supporting our continued growth in the market.

What you will do:

• Ensure customers fully leverage our product’s features for maximum impact.
• Hold periodic check-ins and training sessions to drive adoption and usage.
• Analyze customer data to identify opportunities for service growth.
• Provide guidance on best practices and product use cases.
• Communicate client requirements to internal teams and collaborate to ensure seamless experiences and continuous improvement.

Requirements:

• 3-4 years of B2B Customer Success experience, in SaaS startups.
• 3-4 years of working with enterprise global clients.
• Fluent English and Hebrew speaker with excellent communication skills.
• A proactive problem solver who thrives in a fast-paced, innovative environment.
• Project management skills a multi tasker who can manage cross team tasks, quality checks, and anything needed to excel with client deliverables.
• Strong analytical skills you can assess customer usage and extract insights.
• Ability to understand customer needs and map them to product solutions.