Customer Success & Growth Manager

Canopy; South Jordan (UT); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Health Benefits

401(k) Match

Mental Health Support

Paid New Parent Leave

Company Events

Job summary

Canopy, a fast-growing SaaS company in South Jordan, Utah, is hiring an Account Manager to enhance customer success and retention. This hybrid position involves engaging with customers to resolve issues, promote features, and build relationships.

The ideal candidate will have at least one year of relevant experience, equipped with strong communication and problem-solving skills. Canopy offers competitive health benefits and a culture centered around employee well-being and success.

Qualifications

• 1+ year of experience in customer success, customer support, or account management in a tech or SaaS environment.
• Strong written and verbal communication skills with the ability to navigate complex customer conversations.
• Ability to handle challenging situations with empathy and professionalism.

Responsibilities

• Deliver timely, personalized support to customers by leading customer calls and coordinating meetings.
• Proactively identify upsell and expansion opportunities within existing accounts.
• Collaborate with internal teams such as Finance, Support, and Product to resolve billing issues.

Skills

Customer success experience

Strong communication skills

Problem-solving mindset

Organizational skills

Job description

Canopy, a fast-growing SaaS company in South Jordan, Utah, is hiring an Account Manager to enhance customer success and retention. This hybrid position involves engaging with customers to resolve issues, promote features, and build relationships.

The ideal candidate will have at least one year of relevant experience, equipped with strong communication and problem-solving skills. Canopy offers competitive health benefits and a culture centered around employee well-being and success.