Customer Success & Expedite Specialist

Domino's Franchise; Longmont (CO); On-site; USD 32,000 - 52,000; Full time

Job summary

Domino's Franchise in Longmont, CO seeks a friendly Customer Service Rep/Expediter to be the main contact for customers, handling inquiries, orders, and ensuring timely delivery of products and services.

You will respond to inquiries, process orders accurately, expedite deliveries, and work with the team to resolve issues while providing proactive updates and seeking upsell opportunities in a fast-paced environment.

Qualifications

• 1-2 years of customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in basic computer applications and typing.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge of expediting processes is beneficial.
• Empathetic and patient demeanor when dealing with customer concerns.
• Ability to work well in a team-oriented environment.
• Flexible to adapt to changing priorities and customer needs.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with a friendly and supportive demeanor
• Process customer orders accurately and efficiently, ensuring all details are correctly captured
• Expedite orders
• Collaborate to resolve customer issues and expedite solutions
• Provide proactive updates to customers regarding their orders and any potential delays
• Identify opportunities to upsell or cross-sell products and services when appropriate
• Contribute to the continuous improvement of customer service processes and procedures

Skills

Customer service

Communication

Problem solving

Typing

Multitasking

Expediting processes

Teamwork

Empathy

Flexibility

Tools

Computer skills

Job description

Domino's Franchise in Longmont, CO seeks a friendly Customer Service Rep/Expediter to be the main contact for customers, handling inquiries, orders, and ensuring timely delivery of products and services.

You will respond to inquiries, process orders accurately, expedite deliveries, and work with the team to resolve issues while providing proactive updates and seeking upsell opportunities in a fast-paced environment.