Flexible Customer Service & Order Expediter

Domino's Pizza; Lakewood (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Domino's Pizza in Lakewood, CO is seeking a friendly Customer Service Rep/Expediter to connect customers with products and ensure smooth order processing. You’ll be the vital link between customers and our offerings, handling inquiries, orders, and status updates with care.

Ideal candidates have 1–2 years of customer service experience, strong communication, and multitasking abilities. This on-site role offers growth within a team-focused environment and opportunities to learn our policies and

Qualifications

• 1-2 years of customer service experience preferred.
• Experience in order processing or expediting is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and order tracking systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Basic computer skills.
• Customer service certification is a plus.
• Willingness to learn and work as a team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information
• Process customer orders efficiently, ensuring all details are correctly entered into our system
• Expedite orders as needed, coordinating with our logistics team to meet customer expectations
• Track and update order status, proactively communicating with customers about any changes or delays
• Resolve customer complaints and issues in a timely and empathetic manner
• Maintain detailed records of customer interactions and transactions
• Collaborate with others to ensure customer needs are met
• Identify and elevate complex issues to appropriate team members when necessary
• Stay updated on product information, promotions, and company policies to provide accurate information to customers

Skills

Customer service experience

Communication skills

Order processing

Expediting experience

Multitasking

Basic computer skills

Teamwork

Tools

Customer service software

Order tracking systems

Job description

Domino's Pizza in Lakewood, CO is seeking a friendly Customer Service Rep/Expediter to connect customers with products and ensure smooth order processing. You’ll be the vital link between customers and our offerings, handling inquiries, orders, and status updates with care.

Ideal candidates have 1–2 years of customer service experience, strong communication, and multitasking abilities. This on-site role offers growth within a team-focused environment and opportunities to learn our policies and