Customer Service & Expeditor — Flexible Scheduling

Dominos; Lakewood (CO); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's Lakewood is seeking a friendly, efficient Customer Service Rep/Expediter to join our team. You will be the vital link between customers and our products, handling orders, answering inquiries, and ensuring smooth processing to meet expectations.

Join our fast-paced store environment where teamwork, communication, and a customer-first attitude are valued. Prior experience in customer service or order processing is a plus, and we welcome those who want to grow with us.

Qualifications

• 1-2 years customer service experience preferred
• Experience in order processing or expediting is a plus
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and order tracking systems
• Ability to multitask and manage time effectively in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Basic computer skills
• Customer service certification is a plus
• Willingness to learn and work as a team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing accurate and helpful information
• Process customer orders efficiently, ensuring all details are correctly entered into our system
• Expedite orders as needed, coordinating with our logistics team to meet customer expectations
• Track and update order status, proactively communicating with customers about any changes or delays
• Resolve customer complaints and issues in a timely and empathetic manner
• Maintain detailed records of customer interactions and transactions
• Collaborate with others to ensure customer needs are met
• Identify and elevate complex issues to appropriate team members when necessary
• Stay updated on product information, promotions, and company policies to provide accurate information to customers

Job description

Domino's Lakewood is seeking a friendly, efficient Customer Service Rep/Expediter to join our team. You will be the vital link between customers and our products, handling orders, answering inquiries, and ensuring smooth processing to meet expectations.

Join our fast-paced store environment where teamwork, communication, and a customer-first attitude are valued. Prior experience in customer service or order processing is a plus, and we welcome those who want to grow with us.