Customer Success Executive

WeBox Inc.; San Jose, Northern (CA, KY); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

401K match

PTO

Job summary

WeBox Inc. is seeking a high‑potential, detail‑oriented Customer Success Associate to support our corporate meal programs, including individual box meals, catering, and pantry services.

This entry‑level role is designed for candidates who are eager to learn, take ownership, and grow within Customer Success. You will work closely with Customer Success, Sales, and Operations teams to ensure day‑to‑day account execution and a consistently strong customer experience.

Qualifications

• Bachelor’s degree required in a related field
• 0–2 years of experience or internships acceptable
• Strong analytical skills and data comfort with Excel or Google Sheets
• Ability to manage multiple priorities under pressure
• Proactive, hands‑on, and willing to take initiative
• Cross‑functional collaboration with CS, Sales, and Operations

Responsibilities

• Support day‑to‑day execution of corporate customer accounts to ensure reliable service and high satisfaction
• Monitor customer activity and performance; identify issues and work with internal teams to resolve them
• Analyze customer behavior and operational data to identify trends and improvement opportunities
• Assist with client onboarding, including coordination and setup to ensure a smooth initial experience
• Partner with CS, Sales, and Operations to improve processes and drive efficiency
• Maintain accurate records and track key metrics related to customer performance and service delivery
• Support customer communications by delivering timely, clear, and professional responses
• Learn WeBox’s workflows and continuously identify ways to improve the customer experience

Skills

Ownership

Multitasking

Organization

Clear thinking

Communication

Adaptability

Education

Bachelor’s degree in Business, Marketing, Economics, or related field

Tools

Excel

Google Sheets

Job description

AboutOurCompany

WeBoxistheleadingintelligentmarketplacedeliveringpersonalizedgrouporders.

WeBoxisdrivenbythreecoreprinciples:customerobsessionovercompetitorfocus,acommitmenttooperationalexcellence,andapassionforgrowth.

OurMission

DeliverHappiness

OurVision

By2032,wewillachieve$1billioninrevenuebyleveragingtechnologytobecomealeadingproviderofintelligentandsustainablesolutionsforgrouporders.

JobSummary

WeBoxisseekingahigh‑potential,detail‑orientedCustomerSuccessAssociatetosupporttheexecutionandsuccessofourcorporatemealprograms,includingindividualboxmeals,catering,andpantryservices.

Thisisanentry‑levelroledesignedforcandidateswhoareeagertolearn,takeownership,andgrowwithinCustomerSuccess.Inthisrole,youwillworkcloselywithCustomerSuccess,Sales,andOperationsteamstoensuresmoothday‑to‑dayaccountexecution,proactivelyaddressissues,anddeliveraconsistentlystrongcustomerexperience.

Youwillplayakeyroleinsupportingcustomeraccounts,assistingwithonboarding,monitoringservicequality,andhelpingmaintainoperationalexcellence.Whilethisroleinvolvesbasicdatareviewandreporting,theprimaryfocusisexecution,coordination,andcustomersupport,ratherthandeepanalytics.

Successinthisrolerequiresstrongattentiontodetail,clearcommunication,andtheabilitytothriveinafast‑paced,team‑orientedenvironment.

CoreResponsibilities

• Supporttheday‑to‑dayexecutionofcorporatecustomeraccountstoensurereliableserviceandhighcustomersatisfaction
• Monitorcustomeractivityandoperationalperformance;proactivelyidentifyissuesandworkwithinternalteamstoresolvethem.
• Analyzecustomerbehaviorandoperationaldatatoidentifytrends,risks,andimprovementopportunities.
• Assistwithclientonboarding,includingcoordination,setupsupport,andensuringasmoothinitialexperience.
• PartnerwithCustomerSuccess,Sales,andOperationsteamstoimproveprocessesanddriveefficiency.
• Maintainaccuraterecordsandtrackkeymetricsrelatedtocustomerperformanceandservicedelivery.
• Supportcustomercommunicationsbyhelpingdelivertimely,clear,andprofessionalresponses.
• LearnWeBox’scustomerworkflowsandcontinuouslyidentifywaystoimprovethecustomerexperience.

KeySkills

• Strongsenseofownershipandaccountability
• Detail-orientedwiththeabilitytomanagemultipletaskssimultaneously
• Organizedanddependable;followsthroughoncommitments
• Clearandstructuredthinking;abletoidentifyproblemsandproposesolutions
• Strongcommunicationskillswithaprofessionalandpositiveattitude
• Comfortableworkinginafast-paced,evolvingenvironment
• Curiousandwillingtolearn;proactivelyseekstoimproveprocessesandopentofeedbackandgrowth

RequirementsandQualifications

• Bachelor’sdegreeinBusiness,Marketing,Economics,orarelatedfield
• 0–2yearsofexperience(internships,campusroles,orrelevantprojectsareaplus)
• Stronganalyticalskills;comfortableworkingwithdatainExcelorGoogleSheets
• Abilitytomanagemultipleprioritiesandstayorganizedunderpressure
• Proactive,hands‑on,andwillingtotakeinitiative
• Abilitytoworkcross‑functionallywithCustomerSuccess,Sales,andOperationsteams

EqualOpportunityEmployer

WeBoxisanequal-opportunityemployercommittedtohiringbasedonmerit,competence,performance,andbusinessneeds.Wedonotdiscriminatebasedonrace,color,religion,maritalstatus,age,nationalorigin,ancestry,physicalormentaldisability,medicalcondition,pregnancy,geneticinformation,gender,sexualorientation,genderidentityorexpression,veteranstatus,oranyotherstatusprotectedunderfederal,state,orlocallaw.

Note

Thispositionoffersacompetitivesalary,alongwithgreatbenefits,PTO,anda401Kmatch.

Thisjobdescriptionoffersageneraloverviewandmaynotencompassallresponsibilities,tasks,orskillsrequired.Additionaldutiesmaybeassignedtomeetthecompany'sevolvingneeds.