Fulfillment Coordinator

WeBox Inc.; San Jose, Northern (CA, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

WeBox Inc. is a leading intelligent marketplace for personalized group orders in San Jose. We are seeking a proactive and resourceful Logistics Operations Coordinator to join our team.

This role ensures seamless delivery operations, focusing on customer satisfaction, operational excellence, and efficiency. We’re looking for someone flexible and tech-savvy who thrives in a fast-paced environment, manages last-minute changes, and embodies our values of transparency, resilience, and accountability.

Qualifications

• 2–3 years of delivery platform experience.
• Fluent in English; Spanish is a plus.
• Restaurant supervisor experience is a plus.
• Detail-oriented and organized with strong communication.

Responsibilities

• Route & Process Optimization: support route planning and identify improvements for streamlined delivery and sorting.
• Driver & Partner Support: train and assist drivers with the Driver App, troubleshoot and install printers, and provide vehicle management.
• Corporate & Onsite Support: offer on-site assistance for corporate clients, support daily operations, and uphold food safety and quality standards.
• Inventory & Audits: conduct daily inventories, track materials, and support kitchen and equipment maintenance.
• Team Development: assist with recruiting and training for sorting and driver workforce.
• Quality Assurance: maintain and ensure compliance with quality standards and on-time delivery (OTD).
• Additional Tasks: perform other responsibilities as assigned to support operational needs.

Skills

Team-oriented

Customer-facing communication

Organized

Professional and punctual

Continuous improvement mindset

Tools

Google Workspace

Project management tools

Job description

AboutOurCompany

WeBoxistheleadingintelligentmarketplacedeliveringpersonalizedgrouporders.

WeBoxisdrivenbythreecoreprinciples:customerobsessionovercompetitorfocus,acommitmenttooperationalexcellence,andapassionforgrowth.

OurMissionandVision

WeBoxstrivestodeliverpersonalizedgrouporders,ensuringthateverygroupmemberenjoysthehappinessofdelivery.By2032,wewillachieve$1billioninrevenuebyleveragingtechnologytobecomealeadingproviderofintelligentandsustainablesolutionsforgrouporders.

JobSummary

WeBox,theleadingintelligentmarketplaceforpersonalizedgrouporders,isseekingaproactiveandresourcefulLogisticsOperationsCoordinatortojoinourteam.Thisroleensuresseamlessdeliveryoperations,focusingoncustomersatisfaction,operationalexcellence,andefficiency.We’relookingforsomeoneflexibleandtech-savvywhothrivesinafast-pacedenvironment,manageslast-minutechanges,andembodiesourvaluesoftransparency,resilience,andaccountability.

CoreResponsibilities

• Route&ProcessOptimization:Providesupportforrouteplanningandidentifykeyimprovementstostreamlinedeliveryandsortingprocesses.
• Driver&PartnerSupport:TrainandassistdriverswithourDriverApp,troubleshootandinstallprinters,andprovidevehiclemanagement.
• Corporate&OnsiteSupport:Offeron-siteassistanceforcorporateclients,supportdailyoperations,andupholdfoodsafetyandqualitystandards.
• Inventory&Audits:Conductinventorymanagementanddailyaudits,trackmaterials,andsupportkitchenandequipmentmaintenance.
• TeamDevelopment:Assistwithrecruitingandtrainingforsortinganddriverworkforce.
• QualityAssurance:Maintainandensurecompliancewithqualitystandardsandon-timedelivery(OTD).
• AdditionalTasks:Performotherresponsibilitiesasassignedtosupportoperationalneeds.

Requirements

• Experience:2–3yearsofdeliveryplatformexperience.
• ProfessionalSkills:Team-oriented,responsive,organized,withexcellentcustomer-facingandcommunicationabilities.
• TechnicalSkills:ProficientinGoogleWorkspaceandprojectmanagementtools.
• Personality:Professional,punctual,withanupbeatattitudeandcontinuousimprovementmindset.
• Organization:Detail-orientedandconsistentinreviewingworkbeforedelivery.
• Language:FluentinEnglish;Spanishisaplus.
• Withrestaurantsupervisorexperienceisaplus.

EqualOpportunityEmployer

WeBoxisanequal-opportunityemployercommittedtohiringbasedonmerit,competence,performance,andbusinessneeds.Wedonotdiscriminatebasedonrace,color,religion,maritalstatus,age,nationalorigin,ancestry,physicalormentaldisability,medicalcondition,pregnancy,geneticinformation,gender,sexualorientation,genderidentityorexpression,veteranstatus,oranyotherstatusprotectedunderfederal,state,orlocallaw.

Note:

• Thebasesalaryforthispositionwillbedeterminedbasedonthecandidate'slevelofexperienceandqualifications.
• Thisjobdescriptionoffersageneraloverviewandmaynotencompassallresponsibilities,tasks,orskillsrequired.Additionaldutiesmaybeassignedtomeetthecompany'sevolvingneeds.