Customer Success & ERP Support Specialist

Fagron Nederland BV; Austin, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free garage parking in our building

Daily coffee delivery

Weekly catered lunches

Refrigerator stocked with drinks

Job summary

Fagron Nederland BV in Austin, TX is seeking a Customer Service Associate to deliver excellent service to internal and external customers, ensuring correct and efficient support and high customer satisfaction.

You will respond to inquiries by phone or email, process orders in our ERP system, verify customer data, and liaise with Sales and Operations on requests and issues. A team player with strong communication is essential.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in Customer Service preferred.
• Experience in medical device or pharmaceutical field preferred.
• Excellent written and verbal communication skills.
• Detail-oriented.
• Team Player.
• Problem-solver.
• Adapt quickly to new situations and able to work with minimal supervision as well as with a team.
• PC proficiency with good keyboarding skills and the ability to navigate in ERP applications.

Responsibilities

• Serve as a first point of contact and respond to customer inquiries via telephone or email.
• Process orders in our ERP system.
• Ensure proper order handling and follow-up with customers.
• Liaise with Sales and Operations on issues, customer requests, etc.
• Receive and process complaints and/or issues and provide feedback to the customers.
• Verify and update customer data in our ERP system.
• Additional duties as assigned.

Skills

Communication

Detail-oriented

Team player

Problem solving

Adaptability

Typing

Education

High school diploma or equivalent

Tools

ERP system

Job description

Fagron Nederland BV in Austin, TX is seeking a Customer Service Associate to deliver excellent service to internal and external customers, ensuring correct and efficient support and high customer satisfaction.

You will respond to inquiries by phone or email, process orders in our ERP system, verify customer data, and liaise with Sales and Operations on requests and issues. A team player with strong communication is essential.