Customer Success Engineer - ERP Integrations & Custom Reporting

Clue Insights; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Clue Insights seeks a Customer Success Engineer to own complex technical work—ERP integrations, advanced configuration, and custom reporting. This role sits between Support, CSM, and Sales, focusing on scheduled calls and defined projects rather than a reactive queue.

The CSE will implement integrations with ERP/accounting/telematics systems, develop custom SQL reports, and lead technical discussions with customer IT and operations teams. Travel up to 25% is expected.

Qualifications

• 3+ years in a technical customer-facing role (solutions engineering, implementation, TAM, or sales engineering).
• Strong knowledge of heavy construction, civil, or fleet/equipment operations and how they’re costed and billed.
• Solid understanding of Clue Insights tech stack or ability to reach it within 90 days.
• Hands-on SQL for building custom reports and validating data.
• Experience configuring or troubleshooting integrations between business systems (APIs, flat-file imports, scheduled syncs).
• Comfortable leading technical conversations with customer IT and non-technical operations teams.
• Willingness to travel up to 25%.

Responsibilities

• ERP integrations: configure, maintain, and troubleshoot integrations with ERP, accounting, and telematics systems.
• Advanced configuration: manage complex platform setups and multi-entity accounts.
• Custom reporting: write SQL queries to address customer questions not covered by standard reports.
• Escalated triage: own and drive root-cause analysis for critical issues with executive visibility.
• Project work: run integration builds, data migrations, and configuration overhauls with milestones.
• Sales engineering: participate in discovery, demos, and validate integration feasibility before contracts.

Skills

Solutions engineering

Implementation

Technical account management

Sales engineering

SQL

APIs

Data integrations

Communication

Job description

Clue Insights seeks a Customer Success Engineer to own complex technical work—ERP integrations, advanced configuration, and custom reporting. This role sits between Support, CSM, and Sales, focusing on scheduled calls and defined projects rather than a reactive queue.

The CSE will implement integrations with ERP/accounting/telematics systems, develop custom SQL reports, and lead technical discussions with customer IT and operations teams. Travel up to 25% is expected.