Senior CSE: ERP Integrations & Custom Reporting

Clue, Inc.; United States; On-site; USD 100,000 - 140,000; Full time

Job summary

Clue, Inc. in the United States is seeking a Customer Success Engineer to own and drive technical work for complex customer projects including ERP integrations, advanced configuration, and custom reporting.

You will operate across support, customer success, and sales to scope, discover, and validate technical feasibility before deals close. The role emphasizes scheduled calls and projects, not reactive tickets, with travel up to 25% for onsite onboarding, workshops, executive meetings, and sales

Qualifications

• 3+ years in a technical customer-facing role such as solutions engineering or technical account management.
• Strong knowledge of heavy construction, civil, or fleet operations.
• Hands-on SQL for building custom reports and validating data.
• Experience configuring or troubleshooting integrations between business systems (APIs, flat-file imports, scheduled syncs).

Responsibilities

• ERP integrations: Configure, maintain, and troubleshoot customer integrations with ERP, accounting, and telematics systems.
• Advanced configuration: Own platform setups beyond standard onboarding, including complex workflows, data structures, and multi-division or multi-entity accounts.
• Custom reporting: Write custom reports and queries (SQL) that answer customer operational questions the standard product does not.
• Escalated triage: Take acute technical issues escalated by the CSM, including executive-flagged problems on strategic enterprise accounts, and drive them to root cause and resolution.
• Project work: Run scoped technical projects such as integration builds, data migrations, and configuration overhauls, with clear milestones and customer sign-off.
• Sales engineering: Join sales calls to scope technical requirements, run technical discovery and demos, and validate integration feasibility before contracts are signed.

Skills

Customer-facing tech

SQL scripting

ERP integrations

Tools

APIs

Flat-file imports

Job description

Clue, Inc. in the United States is seeking a Customer Success Engineer to own and drive technical work for complex customer projects including ERP integrations, advanced configuration, and custom reporting.

You will operate across support, customer success, and sales to scope, discover, and validate technical feasibility before deals close. The role emphasizes scheduled calls and projects, not reactive tickets, with travel up to 25% for onsite onboarding, workshops, executive meetings, and sales