Customer Success Engineer: Data-Driven, Cross-Functional

Hightouch; San Francisco, Northern (CA, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

ISO options

Job summary

Hightouch, a San Francisco-based company, seeks a Customer Success Engineer to ensure customers derive maximum value from the platform. You’ll engage users via Intercom, Slack, phone, and email, reading API docs and understanding how standard SaaS tools work (CRM, ESP, ERP, etc.).

The role offers broad exposure across the org, including close collaboration with TAMs, Solutions Engineers, Marketing, Engineering, and Operations. A self-starter who thrives in ambiguity will excel.

Qualifications

• 2+ years in a customer-facing role.
• Technical background either through experience or education.
• Conversant in SQL or willing to learn the basics and a few more advanced topics.
• Strong discovery and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to adapt to an ever-changing work environment.
• Thorough understanding of the technology industry and its players.

Responsibilities

• Participate in an on-call rotation to provide timely support and ensure continuity for customer needs and critical issues, as required

Skills

SQL

Customer-facing

Communication

Job description

Hightouch, a San Francisco-based company, seeks a Customer Success Engineer to ensure customers derive maximum value from the platform. You’ll engage users via Intercom, Slack, phone, and email, reading API docs and understanding how standard SaaS tools work (CRM, ESP, ERP, etc.).

The role offers broad exposure across the org, including close collaboration with TAMs, Solutions Engineers, Marketing, Engineering, and Operations. A self-starter who thrives in ambiguity will excel.