Customer Success Architect

Andiamo! Group Talent Partners; United States; Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Remote work

Job summary

Andiamo! Group Talent Partners seeks a Customer Success Architect to guide customers through observability implementations and platform migrations. You will work closely with engineering teams and executives to drive adoption and long-term value.

The role emphasizes strong communication, multi-project management, and the ability to blend technical depth with business outcomes, while overlapping core US hours and traveling for customer interactions.

Qualifications

• 4+ years in software engineering, SRE, DevOps, or related role.
• Hands-on experience with observability platforms (Datadog, Splunk, Elastic/ELK, Grafana, New Relic).
• Strong Kubernetes and cloud-native infrastructure knowledge.
• Familiarity with OpenTelemetry and telemetry pipelines.
• Troubleshooting production issues and reading configs.
• Experience with platform deployment, system integration, or migrations.
• Ability to explain complex concepts to engineers and executives.

Responsibilities

• Collaborate with customers to implement observability solutions.
• Lead deployments and migrations across platforms.
• Explain technical concepts to engineers and executives.
• Manage multiple projects with competing priorities.
• Overlap US core hours and travel for visits and events.
• Develop opportunities for renewals and account growth.

Skills

Datadog

Splunk

Elastic/ELK

Grafana

New Relic

Kubernetes

Cloud-native

OpenTelemetry

SQL

Troubleshooting

Platform migration

POC management

Customer communication

Renewals awareness

Travel

Tools

Datadog

Splunk

Elastic/ELK

Grafana

New Relic

OpenTelemetry

Job description

Required Qualifications – Customer Success Architect

Location: United States (Remote); Latin America also accepted.

• 4+ years of experience in software engineering, Site Reliability Engineering (SRE), DevOps, support engineering, solutions engineering, or a related technical role.
• Hands‑on experience with observability platforms such as Datadog, Splunk, Elastic/ELK, Grafana, or New Relic.
• Strong understanding of Kubernetes, cloud infrastructure, and cloud-native environments.
• Familiarity with OpenTelemetry and log, metric, and trace ingestion pipelines.
• Technical troubleshooting skills, including reading configuration files, writing SQL queries, and diagnosing production issues.
• Experience with technical implementation, platform deployment, system integration, or migration projects.
• Strong communication skills and the ability to explain technical concepts to engineers and executive stakeholders.
• Ability to manage multiple projects, prioritize tasks, and work independently in a fast‑paced environment.
• Proactive approach to customer adoption, technical problem-solving, and long‑term customer retention.
• Willingness to develop commercial skills related to renewals, account growth, and expansion opportunities.
• Availability to overlap with core US working hours and travel occasionally for customer visits, events, and team offsites.

Preferred Qualifications

• Experience in Customer Success Engineering, Technical Account Management, or Solutions Architecture.
• Experience leading proofs of concept (POCs), pilots, and production deployments.
• Experience migrating customers between observability platforms.
• Familiarity with customer success plans, health scoring, onboarding documentation, and business reviews.

Key Skills

Observability, Datadog, Splunk, Elastic Stack, Grafana, New Relic, Kubernetes, OpenTelemetry, cloud infrastructure, DevOps, SRE, SQL, telemetry pipelines, technical troubleshooting, platform migration, POC management, customer relationship management, and technical communication.