Enterprise Implementation Engineer, AI Solutions

TechSee; New York (NY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model in NY

Equity incentives

Professional growth budget

Job summary

TechSee is seeking an experienced Enterprise Implementation Engineer to lead deployment, integration, and workflow architecture for global enterprise clients.

You will bridge business requirements with complex technical solutions, map workflows, build API integrations, and deploy AI-driven automation across presale, pilot, and production stages. This role reports to the Director of Delivery and Implementation.

Qualifications

• 3–5 years of enterprise SaaS implementation or solutions engineering experience.
• Hands-on experience with APIs, webhooks, and enterprise CRM integrations.
• Strong technical communication skills for engineers and executives.
• Knowledge of authentication and deployment protocols (SSO, SFTP, IVR).
• Self-motivated and autonomous in fast-paced environments.

Responsibilities

• Design, model, and translate complex customer logic into optimized digital workflows.
• Build and maintain REST API integrations with Salesforce, ServiceNow, Zendesk, etc.
• Leverage AI agentic platforms to enable scalable customer journeys.
• Lead technical discussions and architecture sessions with stakeholders.
• Configure sandboxes and production environments and deploy Cloud Connect plugins.
• Drive projects forward with minimal supervision and ownership of milestones.

Skills

Enterprise SaaS experience

API integrations

AI workflow platforms

Technical communication

Auth & deployment protocols

Tools

TechSee Flow Editor

REST APIs

Cloud Connect plugins

Job description

TechSee is pioneering the future of customer service through Visual and Spatial AI.

While most AI understands language, TechSee enables AI to understand the physical world. By combining computer vision, spatial intelligence, conversational AI, and augmented reality, TechSee empowers enterprises to diagnose issues, guide customers, and automate complex service interactions with unprecedented accuracy.

Trusted by leading global brands including Google, Verizon, ADT, and DIRECTV, TechSee helps millions of customers resolve issues faster while reducing operational costs and transforming the customer service experience.

Backed by Salesforce Ventures and Scale Venture Partners, TechSee is building the intelligence layer for the next generation of autonomous physical world customer service.

The Opportunity

We are looking for an experienced Enterprise Implementation Engineer to lead the technical deployment, integration, and workflow architecture for our global enterprise clients. In this customer-facing role, you will bridge the gap between business requirements and complex technical solutions - mapping workflows, building API integrations, and deploying AI agentic automation.

Reporting directly to the Director of Delivery and Implementation, you will own end-to-end implementation cycles, manage sandbox and production environments, and act as a trusted technical advisor with high autonomy.

Key Responsibilities

• Design, model, and translate complex customer business logic into optimized digital workflows using the TechSee Flow Editor.
• Build and maintain seamless REST API integrations connecting TechSee with major enterprise CRM ecosystems (Salesforce, ServiceNow, Zendesk, etc.) and core systems (SFTP, SSO, IVR).
• Leverage and configure AI agentic platforms to build scalable, automated customer journeys across presale, pilot, and production phases.
• Lead customer-facing technical discussions, architectural discovery sessions, and solution walkthroughs with enterprise stakeholders.
• Configure sandboxes and production environments and assist in deploying Cloud Connect plugins for fast, standardized integrations.
• Drive projects forward independently with minimal supervision, taking ownership of technical milestones.

Qualifications

• 3–5 years of technical experience in Implementation, Solutions Engineering, or Technical Consulting within an enterprise SaaS environment.
• Strong hands-on experience working with APIs, webhooks, and technical integrations with enterprise CRMs (Salesforce, ServiceNow).
• Proven experience working with AI agentic platforms, autonomous agents, or complex logic-driven workflow builders.
• Strong technical communication skills-able to articulate architecture and technical tradeoffs to both engineering teams and business executives.
• Working knowledge of authentication and deployment protocols (SSO, SFTP, IVR, basic Cloud/IT configurations).
• Highly self-motivated, quick learner, and capable of operating autonomously in a fast-paced environment.

Preferred / Advantage

• Prior experience with visual workflow editors or low-code/no-code platforms.
• Background in Technical Project Management or Solution Architecture.
• Willingness to serve as a local technical/IT focal point if based near regional hubs (e.g., NYC).

Why Work With Us?

• A Product That Matters: Work on a next-gen voice and visual product reaching millions of consumers. You will be training an AI to solve real-world problems without a rigid script - your impact will literally be heard.
• Greenfield Opportunity: Join this initiative at inception. Enjoy the autonomy to pick the right tools, set the right operational patterns, and help build a consumer AI assistant the way it should be built from the ground up.
• Cross-Disciplinary Team: Sit at the high-tech intersection of AI researchers, mobile developers, infrastructure engineers, and field-tested domain experts.
• Autonomy & Bold Execution: We move fast and trust our experts. We give you the agency, modern tools, and support you need to drive the product's brain forward.
• Total Rewards Package: Competitive base salary, performance-based equity/incentives, top-tier health & wellness coverage, 401(k) matching, and a generous budget dedicated to your continuous professional growth.
• Hybrid Flexibility: Enjoy a collaborative team presence in our NY hub combined with flexible remote days, giving you true ownership over your work-life balance.