Senior Customer Success Engineer (Malware & Threat Intel)

Jobgether; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative talent matching platform is seeking a Senior Customer Success Engineer with expertise in malware analysis and threat intelligence. In this exciting role, you'll serve as a trusted advisor, helping clients implement advanced cybersecurity tools and achieve measurable outcomes. Your strategic thinking and excellent stakeholder management skills will be essential as you collaborate across teams to drive customer success. This position offers a unique opportunity to work in a flexible environment with a focus on continuous learning and professional growth. If you're passionate about solving complex cybersecurity challenges, this role is perfect for you.

Benefits

Full reimbursement of medical deductibles

100% employer-paid dental and vision insurance

401(k) with Traditional and Roth options

Flexible Spending Accounts

Flexible PTO plus wellness weekends

Access to Udemy Business for learning

Pet insurance

Complimentary Calm app membership

Remote work stipend

8 hours of paid volunteer time annually

Qualifications

• 6+ years in a customer-facing technical role in cybersecurity.
• Expertise in malware analysis and threat intelligence.

Responsibilities

• Act as a subject matter expert advising clients on cybersecurity tools.
• Deliver technical workshops and optimize customer workflows.

Skills

Malware Analysis

Threat Intelligence

Security Operations

Stakeholder Management

Technical Communication

Education

Bachelor's Degree in a relevant field

Tools

IDA Pro

Ghidra

VirusTotal

SIEM/SOAR

EDR

Job description

Senior Customer Success Engineer (Malware & Threat Intel)

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About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Senior Customer Success Engineer (Malware & Threat Intel) in United States.

We are seeking a highly skilled Senior Customer Success Engineer with deep expertise in malware analysis and threat intelligence. In this role, you will act as a trusted technical advisor, helping clients operationalize advanced cybersecurity tools and achieve measurable outcomes. You'll work cross-functionally to optimize workflows, lead technical workshops, and ensure product adoption aligns with each client's broader security strategy. Ideal candidates bring strategic thinking, excellent stakeholder management, and a passion for solving complex cybersecurity challenges in large-scale environments.

Accountabilities:

1. Act as a subject matter expert in malware analysis, threat hunting, and security operations, advising clients on implementation and best practices
2. Deliver hands-on technical workshops, solution designs, and optimizations that drive customer adoption and measurable results
3. Collaborate with Customer Success Managers, Solution Architects, and Sales teams to support client retention and identify new growth opportunities
4. Translate complex security challenges into actionable plans aligned with client strategies
5. Provide continuous feedback to Product and Engineering teams to help evolve the platform
6. Travel to client sites as needed (up to 25%, majority remote)

Requirements

1. 6+ years in a customer-facing technical role in cybersecurity, specializing in malware analysis, threat intelligence, or security operations
2. Strong experience with tools and methodologies such as static/dynamic malware analysis, IDA Pro, Ghidra, VirusTotal, and sandboxing environments
3. Familiarity with threat detection platforms like SIEM/SOAR, EDR, and threat intelligence feeds
4. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders
5. Demonstrated ability to collaborate across Customer Success, Product, and Engineering teams
6. Bachelor's degree or equivalent professional experience

Benefits

• Competitive compensation package (base, bonus, and equity)
• HRA: Full reimbursement of medical deductibles
• 100% employer-paid dental, vision, disability & life insurance
• 401(k) with both Traditional and Roth options
• Flexible Spending Accounts (health & dependent care)
• Flexible PTO plus quarterly 3-day wellness weekends
• Access to Udemy Business for continuous learning
• Pet insurance, hospital indemnity, and accident coverage
• Complimentary Calm app membership for mental well-being
• Remote work stipend for internet and phone costs
• 8 hours of paid volunteer time annually
• Innovative, collaborative work environment with advancement opportunities

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.

If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Non-profit Organizations and Primary and Secondary Education