Customer Success Enablement Strategist

Doist; Chicago (IL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Open, inclusive, and fun environment

Benefits including medical, dental and

401(k)

Competitive salary plus RSUs

Flexible PTO

Growth opportunities throughout the公司

Job summary

DISCO is seeking an Enablement Manager to drive the success of our Customer Success and Sales enablement programs across the organization. You will analyze the current environment, develop, deliver, and implement training resources and tools that empower teams to achieve goals and deliver exceptional customer experiences.

You will partner with Sales, Customer Success, Marketing, Product, and IT on strategic initiatives, onboarding, change management, and data-driven enablement strategies, with a

Qualifications

• 8+ years proven experience in Customer Success/sales enablement, training, sales operations or a similar role in a high-growth SaaS company.
• Strong understanding of customer success/sales processes and best practices with ability to translate to enablement programs.
• Proven ability to design and deliver effective training and enablement initiatives with cross-functional impact.

Responsibilities

• Business Planning: Partner with Customer Success and Sales leadership to develop plans.
• Strategic Initiatives: Represent CS/Sales in projects from ideation to implementation.
• Business Process Improvement: Lead workflow improvements across functions for revenue growth and customer satisfaction.
• Data Analysis: Analyze metrics to shape enablement strategy and playbooks.
• Tailored Enablement: Align initiatives to team needs and organizational goals.
• Onboarding: Oversee onboarding and develop materials to accelerate ramp-up.
• Change Management: Lead adoption of new enablement programs and measure impact.
• Communication Strategies: Create comms to explain enablement changes to adult learners.
• New Product Introduction: Support product launches and ensure integration across CS & Sales.
• Trusted Advisor: Build strong relationships with sales and customer-facing teams.

Skills

Sales enablement

Training programs

Project management

Cross-functional collaboration

Data analysis

Tools

Salesforce

PlanHat

MEDDPICC

Job description

DISCO is seeking an Enablement Manager to drive the success of our Customer Success and Sales enablement programs across the organization. You will analyze the current environment, develop, deliver, and implement training resources and tools that empower teams to achieve goals and deliver exceptional customer experiences.

You will partner with Sales, Customer Success, Marketing, Product, and IT on strategic initiatives, onboarding, change management, and data-driven enablement strategies, with a