Customer Success Enablement Manager (remote)

Doist; Chicago (IL); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Open, inclusive, and fun environment

Benefits including medical, dental and

401(k)

Competitive salary plus RSUs

Flexible PTO

Growth opportunities throughout the公司

Job summary

DISCO is seeking an Enablement Manager to drive the success of our Customer Success and Sales enablement programs across the organization. You will analyze the current environment, develop, deliver, and implement training resources and tools that empower teams to achieve goals and deliver exceptional customer experiences.

You will partner with Sales, Customer Success, Marketing, Product, and IT on strategic initiatives, onboarding, change management, and data-driven enablement strategies, with a

Qualifications

• 8+ years proven experience in Customer Success/sales enablement, training, sales operations or a similar role in a high-growth SaaS company.
• Strong understanding of customer success/sales processes and best practices with ability to translate to enablement programs.
• Proven ability to design and deliver effective training and enablement initiatives with cross-functional impact.

Responsibilities

• Business Planning: Partner with Customer Success and Sales leadership to develop plans.
• Strategic Initiatives: Represent CS/Sales in projects from ideation to implementation.
• Business Process Improvement: Lead workflow improvements across functions for revenue growth and customer satisfaction.
• Data Analysis: Analyze metrics to shape enablement strategy and playbooks.
• Tailored Enablement: Align initiatives to team needs and organizational goals.
• Onboarding: Oversee onboarding and develop materials to accelerate ramp-up.
• Change Management: Lead adoption of new enablement programs and measure impact.
• Communication Strategies: Create comms to explain enablement changes to adult learners.
• New Product Introduction: Support product launches and ensure integration across CS & Sales.
• Trusted Advisor: Build strong relationships with sales and customer-facing teams.

Skills

Sales enablement

Training programs

Project management

Cross-functional collaboration

Data analysis

Tools

Salesforce

PlanHat

MEDDPICC

Job description

Your Impact The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering and implementing training programs, resources, and tools that empower our teams to achieve their goals and deliver exceptional customer experiences.

What You'll Do

• Business Planning: Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans
• Strategic Initiatives: Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation.
• Business Process Improvement (BPI): Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction.
• Data Analysis: Analyzes data and metrics to develop enablement strategies and Customer Success playbooks.
• Tailored Enablement: Ensures enablement initiatives are closely tailored to the specific needs and goals of the Customer Success / Sales team. Contributes to the ongoing growth and improvement of the organization.
• Onboarding: Oversees the onboarding process for new hires, ensuring they are equipped with the knowledge and tools necessary to succeed, including developing materials to foster that growth and delivering training as required.
• Change Management: Leads change management initiatives to facilitate the successful adoption of new enablement programs, processes, and technologies and continuously measures and adjust said initiatives.
• Communication Strategies: Develops and implements communication strategies to articulate the benefits and rationale behind enablement transformations for adult learners across the affected business units
• New Product Introduction: Supports new product introductions to ensure successful integration (knowledge/process) of new offerings across Customer Success & Sales organization.
• Trusted Advisor: Serves as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams.

Who You Are

8+ years proven experience in Customer Success/ sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology. Strong understanding of and experience implementing customer success /sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies. Demonstrated ability to identify, design and deliver effective customer success/sales training programs. Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously Demonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departments.

Even Better If You Have…

• Strong understanding of customer success/sales processes, methodologies and best practices.
• Excellent written and verbal communications, and presentation skills.
• Strong Salesforce, MEDDPICC and PlanHat experience.
• Ability to analyze data and derive actionable insights.
• Strong organizational and project management skills.

Authorization to Work in the U.S.

Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.

Perks of DISCO

• Open, inclusive, and fun environment
• Benefits, including medical, dental and vision insurance, as well as 401(k)
• Competitive salary plus RSUs
• Flexible PTO
• Opportunity to be a part of a company that is revolutionizing the legal industry
• Growth opportunities throughout the company

About DISCO

DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters. At DISCO, we believe AI is a core enabler of how work gets done. All employees are expected to proactively adopt and responsibly use AI tools to drive efficiency, improve outcomes, and continuously evolve how they operate in their role.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.