Strategic Enablement Lead - Customer Success

DISCO; Austin (TX); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Insurance benefits

RSUs

Flexible PTO

Growth opportunities

Job summary

DISCO, a cloud-native legal tech company, seeks an Enablement Manager to drive Customer Success and Sales enablement. You will partner with CS, Sales, and cross-functional teams to design training, resources, and tools that elevate customer outcomes.

Responsibilities include leading strategic initiatives, onboarding, change management, and analytics to inform enablement programs. This role requires strong stakeholder management in a fast-growing SaaS environment.

Qualifications

• 8+ years in Customer Success or sales enablement in a high-growth SaaS.
• Experience implementing customer success and sales processes.
• Strong cross-functional collaboration and stakeholder management.

Responsibilities

• Develop business plans with CS, Sales, and cross-functional teams.
• Lead strategic initiatives from discovery to implementation.
• Identify workflow improvements for cross-functional efficiency.
• Analyze data to shape enablement strategies and playbooks.
• Oversee onboarding and change management for new hires.

Skills

Customer success enablement

Sales enablement

Project management

Stakeholder management

Cross-functional collaboration

Tools

Salesforce

MEDDPICC

Planhat

Job description

DISCO, a cloud-native legal tech company, seeks an Enablement Manager to drive Customer Success and Sales enablement. You will partner with CS, Sales, and cross-functional teams to design training, resources, and tools that elevate customer outcomes.

Responsibilities include leading strategic initiatives, onboarding, change management, and analytics to inform enablement programs. This role requires strong stakeholder management in a fast-growing SaaS environment.