Customer Success Director — Revenue Growth & Retention

Stuut; Chicago (IL); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) & Match

Equity

Flexible PTO

Parental Leave

Job summary

Stuut is transforming how B2B companies turn revenue into cash. Our AI agent works across order management, credit, collections, payments, cash application, disputes and deductions, carrying context through every step.

Clients reduce DSO by 47%, collect 40% more cash and eliminate 70% of manual work without changing their ERP. The Customer Success Director will own a book of accounts post-sale through renewal and expansion, driving adoption, protecting retention, and identifying expansion paths

Qualifications

• 4+ years in Customer Success or Account Management at a B2B SaaS company, ideally fintech or finance-workflow software.
• Track record owning renewal/expansion numbers, not just satisfaction scores.
• Comfortable with ambiguity in a growth-stage company building CS processes as it scales.
• Financial/AR domain fluency is a plus, not required.
• Excellent written and verbal communication; comfortable running exec-level QBRs.

Responsibilities

• Own onboarding through steady-state for an assigned account portfolio.
• Drive product adoption against each customer's stated business outcomes, not feature checklists.
• Run QBRs: outcomes delivered, ROI, expansion opportunities.
• Own renewal forecasting and GRR for your book; flag churn risk early with a clear reason and remediation plan.
• Identify and pursue expansion (upsell, cross-sell across Stuut products) in partnership with Sales.
• Escalate technical or implementation issues to FDE/Support with clear context; stay accountable for resolution from the customer's side.
• Maintain accurate account health data in Vitally.

Skills

Customer Success

Account Management

Renewals

Expansion

Fintech domain

Tools

Vitally

Job description

Stuut is transforming how B2B companies turn revenue into cash. Our AI agent works across order management, credit, collections, payments, cash application, disputes and deductions, carrying context through every step.

Clients reduce DSO by 47%, collect 40% more cash and eliminate 70% of manual work without changing their ERP. The Customer Success Director will own a book of accounts post-sale through renewal and expansion, driving adoption, protecting retention, and identifying expansion paths