Customer Success Director

Vumedi; Minneapolis (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading company in video education for healthcare professionals is seeking a Customer Success Director. This role involves building relationships with customers, developing performance strategies, and leading customer programs to enhance satisfaction and retention. The ideal candidate will have over 10 years of experience in customer success, with strong analytical and communication skills, and a passion for healthcare trends.

Benefits

Opportunity to impact company growth

Be part of a beloved company improving patient care

Qualifications

• 10+ years of customer success or account management experience.
• Experienced with large, complex enterprise accounts.
• Empathetic to customer needs and committed to helping them achieve their goals.

Responsibilities

• Build relationships with customers and key stakeholders.
• Lead development and execution of customer programs.
• Achieve or exceed renewal rate targets across assigned accounts.

Skills

Customer Success

Analytical Skills

Communication

Consultative Skills

Technical Savvy

Tools

CRM tools

Job description

Join to apply for the Customer Success Director role at Vumedi.

About Vumedi: Vumedi is the largest video education platform for doctors worldwide, dedicated to advancing medical education through innovative video-based learning. Our mission is to empower healthcare professionals by providing them with access to the latest clinical knowledge and surgical techniques from experts around the globe. We curate a vast library of high-quality educational content, enabling users to enhance their skills, stay informed about industry trends, and improve patient outcomes. We are headquartered in Oakland, CA, with additional offices in Minneapolis, MN, and Zagreb, Croatia.

What you'll do:

1. Build meaningful relationships with customers and key stakeholders by learning about their business, understanding their goals, and making impactful recommendations.
2. Partner with customers to develop strategies for higher performance and ROI on the platform.
3. Educate customers to become Vumedi experts and understand the value of digital peer-to-peer education.
4. Lead the development, management, and execution of Vumedi's customer programs, tracking deadlines, communicating updates, and exceeding customer expectations.
5. Identify and forecast expansion opportunities and collaborate with sales to close these opportunities successfully.
6. Maintain detailed CRM records to document customer status and updates.
7. Achieve or exceed renewal rate targets across assigned accounts.
8. Engage key stakeholders regularly to communicate ROI and reinforce the value proposition.
9. Be an industry expert and partner cross-functionally to provide solutions and advocate for your customers.
10. Collaborate with internal teams to meet customer requirements and goals.

How you can do more than account management:

1. Provide product input based on customer feedback.
2. Drive community traffic by advocating industry trends to the education team.
3. Help promote a positive company culture.

Who you are:

1. 10+ years of customer success or account management experience.
2. Highly consultative, business-savvy, with excellent analytical skills and the ability to interpret complex data for decision-making.
3. Excellent verbal and written communication skills.
4. Experienced with large, complex enterprise accounts involving multiple projects and stakeholders.
5. Technically savvy, familiar with data integration, and eager to learn new systems.
6. Interested in healthcare trends and proactive in delivering innovative solutions.
7. Empathetic to customer needs and committed to helping them achieve their goals.
8. Self-starter, confident in autonomous environments, capable of making informed decisions.
9. Engaging presenter and attentive listener.
10. Willing to travel to customer locations as needed.

Additional Desirable Experience:

1. Experience in a growing small to mid-sized company.
2. Background in healthcare, pharmaceutical advertising, or digital marketing.
3. Experience with CRM tools like Tableau, Jira, Workfront, Salesforce.
4. Project or campaign management experience.

Why Work at Vumedi:

1. Opportunity to help build a healthcare startup with rapidly growing viewership.
2. Impact the company's growth directly.
3. Be part of a company beloved by doctors that improves patient care daily.