Director of Client Success

White Label Storage; United States; Remote; USD 100,000 - 120,000; Full time

Job summary

White Label Storage is seeking a Director of Transitions to enhance client experiences starting from onboarding to go-live. This role involves leading client communications and optimizing processes to ensure professionalism and support. Candidates should possess strong client success experience in B2B SaaS or tech environments, with a focus on cross-functional collaboration.

Benefits

Health insurance

401(k) matching

PTO

Unlimited sick days

Bonus and stock options

Qualifications

• 5–10+ years in client success, implementation, or operations roles.
• Experience leading cross-functional initiatives.
• Startup mindset in fast-moving, high-growth environments.

Responsibilities

• Own the client journey from onboarding to ongoing support.
• Lead client communications ensuring clarity and responsiveness.
• Oversee reporting to provide timely insights to clients.

Skills

Client Success

Process Optimization

Cross-functional Leadership

Financial Metrics Comprehension

Reporting Tools Proficiency

Job description

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Location: Remote optional, NYC preferred

Company: White Label Storage

About White Label Storage:

White Label Storage is a high-growth self-storage management company that partners with independent facility owners to deliver REIT-level professionalism without the brand mandates, hidden fees, or bloated costs. We’re a team of operators who believe in transparency, service, and operational excellence.

Role Overview:

We’re looking for a systems-driven, client-obsessed Director of Transitions to take our client experience to the next level. This person will be responsible for the beginning of the client life-cycle—from onboarding through go-live—ensuring our reporting, communication, and service delivery are consistently excellent.

You’ll lead the client success function, improve processes, and work cross-functionally to ensure that every client feels supported, informed, and confident in our partnership and that we are staffed for success.

Key Responsibilities:

• Own the client journey: From onboarding to ongoing support, ensure every client interaction reflects professionalism and care
• Lead client communications: Set and enforce standards for clarity, responsiveness, and tone in all external communication
• Oversee reporting: Ensure clients receive accurate, timely, and insightful reports that help them understand performance and build trust
• Process optimization: Identify friction points and lead improvements across onboarding, service delivery, and reporting
• Client advocacy: Act as the voice of the client internally, working with cross-functional teams to resolve issues and prevent future ones
• Build and lead a team: Manage the onboarding team and help scale the client success function as we grow

What We're Looking For:

• 5–10+ years in client success, implementation, or operations roles (B2B SaaS, tech enabled services, or ops-driven environments preferred)
• Experience leading cross-functional initiatives and improving customer-facing processes
• Command over financial metrics and a high bar for client-facing materials
• Comfortable using (and improving) reporting tools and internal systems
• Startup mindset—someone who thrives in fast-moving, high-growth environments

Compensation and Benefits:

• Annual salary range: $100,000-$120,000 plus bonus and stock options
• Health insurance and 401(k) matching
• 3 weeks PTO and unlimited sick days

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

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