Customer Success Director

Remote Jobs; United States; Remote; USD 120,000 - 140,000; Full time

Job summary

A leading company in B2B SaaS specialized in Fleet Management Technology is seeking a Customer Success Manager to develop and manage a high-value portfolio of enterprise customers. This role offers competitive salary, comprehensive benefits, and flexibility with remote work while fostering an engaging company culture.

Benefits

Company-subsidized medical, dental, and vision insurance

401K plan with 4% company contribution

Flexibility of remote work with occasional travel

Qualifications

• 5+ years experience managing enterprise customer relationships in telematics.
• 7+ years experience in roles like Customer Success Manager or Account Manager.
• Proven ability to handle a high-value customer portfolio effectively.

Responsibilities

• Develop and manage a portfolio of high-value enterprise customers.
• Identify and execute growth opportunities for upselling and cross-selling.
• Act as a liaison between customers and internal teams to prioritize issues.

Skills

Excellent communication

Interpersonal skills

Tools

Salesforce

Job description

Employer Industry: B2B SaaS (Fleet Management Technology)

Why consider this job opportunity:
- Salary up to $140,000 plus bonus
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including company-subsidized medical, dental, and vision insurance
- 401K plan with a 4% company contribution for all full-time employees
- Flexibility of remote work with occasional travel to the NY HQ and customer sites
- Engaging company culture focused on customer-centric values and employee appreciation

What to Expect (Job Responsibilities):
- Develop and manage a small portfolio of large, high-value enterprise customers, understanding their business goals and success criteria
- Manage customer subscriptions to ensure high retention and mitigate churn risk
- Identify and execute growth opportunities tied to upsell, cross-sell, and expansion
- Act as a liaison between customers and internal teams, prioritizing issues and presenting new opportunities
- Proactively manage customer health and engagement to mitigate business risk

What is Required (Qualifications):
- 5+ years of experience developing and managing large, high-value enterprise customer relationships in the telematics/fleet operations software arena
- 7+ years of experience as a Customer Success Manager, Account Manager, and/or business-outcome accountable Sales Executive
- Proven ability to manage a portfolio of large, high-value enterprise customers from within the highest customer revenue tier
- Excellent communication and interpersonal skills
- Experience as a Salesforce user required

How to Stand Out (Preferred Qualifications):
- Experience with Customer Success software
- Familiarity with fleet operations, AI video, and/or telematics
- Proven experience managing and negotiating complex contracts
- Experience acting as a change agent in complex organizations

#FleetManagement #CustomerSuccess #B2BSaaS #RemoteWork #CareerGrowth

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