Customer Success & Data Insights Specialist

AERZEN USA; Coatesville (Chester County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Company HSA contribution

401(k) with match

Tuition reimbursement

Profit sharing

Job summary

Aerzen USA Corp. is a leading manufacturer offering positive displacement blowers, screw compressors, and turbo blowers. The Customer Engagement Specialist will support aftermarket growth by engaging customers, analyzing data, and improving installed-base visibility across ERP/CRM systems.

You will work closely with Sales, Service, and Parts to identify service opportunities, maintain accurate records, and deliver a seamless customer experience while driving operational excellence.

Qualifications

• Bachelor’s degree preferred in Business, Sales, Marketing or related field.
• 3-5 years of experience in customer service, inside sales, sales support, or a data-driven role.
• Experience working with CRM/ERP systems is preferred.
• English required; Spanish preferred (not required).

Responsibilities

• Build and strengthen customer relationships by serving as a trusted resource for operational, maintenance, and equipment reliability needs.
• Identify opportunities to improve equipment uptime, lifecycle value, and aftermarket support.
• Coordinate customer follow-up with Sales, Service, Parts, or Technical Support teams.
• Maintain accurate data in ERP and CRM systems across blower, turbo blower, and compressor product lines.
• Develop dashboards and reports to provide visibility into customer engagement and aftermarket performance.

Skills

CRM/ERP systems

Business intelligence

Data analysis

Customer engagement

Dashboarding

Education

Bachelor’s degree preferred

Tools

ERP systems

Dynamics 365

Salesforce

Job description

Aerzen USA Corp. is a leading manufacturer offering positive displacement blowers, screw compressors, and turbo blowers. The Customer Engagement Specialist will support aftermarket growth by engaging customers, analyzing data, and improving installed-base visibility across ERP/CRM systems.

You will work closely with Sales, Service, and Parts to identify service opportunities, maintain accurate records, and deliver a seamless customer experience while driving operational excellence.