Aftermarket Data & Insights Specialist

Aerzen-; Coatesville (Chester County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

96% company-paid health benefits

401(k) with company match

Tuition reimbursement

Profit share bonus

Job summary

Aerzen USA Corp. is an international manufacturer offering positive displacement blowers, hybrid blowers, screw compressors, and turbo blowers.

The Customer Engagement Specialist supports aftermarket growth through customer engagement, data analysis, and operational support, interfacing with customers and internal teams to optimize installed base visibility and service opportunities. Responsibilities include maintaining accurate ERP/CRM data, developing dashboards, and communicating equipment

Qualifications

• Bachelors degree preferred in Business, Sales, Marketing or a related field; equivalent experience will be considered.
• 35 years of experience in customer service, inside sales, sales support, or a data-driven role.

Responsibilities

• Build and strengthen customer relationships by serving as a trusted resource for operational, maintenance, and equipment reliability needs.
• Proactively engage customers to understand equipment performance and maintenance practices, validating installed-base details.
• Identify opportunities to improve uptime, lifecycle value, and aftermarket support.
• Coordinate with Sales, Service, and Parts teams to ensure a seamless customer experience.
• Route technical, quotation, and service needs to the appropriate owners; no direct quotations or service execution by this role.
• Gather customer feedback and market insights to improve Aerzen's aftermarket strategy.
• Support customers in maximizing value and performance of Aerzen equipment throughout its lifecycle.

Skills

Customer engagement

Data analysis

Communication

Team collaboration

English proficiency

Education

Bachelors degree

Tools

Microsoft Dynamics 365

Salesforce

CRM/ERP systems

Job description

Aerzen USA Corp. is an international manufacturer offering positive displacement blowers, hybrid blowers, screw compressors, and turbo blowers.

The Customer Engagement Specialist supports aftermarket growth through customer engagement, data analysis, and operational support, interfacing with customers and internal teams to optimize installed base visibility and service opportunities. Responsibilities include maintaining accurate ERP/CRM data, developing dashboards, and communicating equipment