Customer Success & Data Insights Specialist

Coloplast; Arlington (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

Coloplast in Arlington, US is looking for a Customer Excellence Specialist to support the Customer Excellence Team. The role involves maintaining key account data to drive customer retention and improve operational efficiency.

The ideal candidate will have a background in project management and proficiency in data analysis tools like Excel and PowerBI. A Bachelor's degree and 2+ years of professional experience are required. The position aims to enhance internal collaboration and streamline processes.

Qualifications

• Bachelor's degree in engineering, information systems, business management, or similar.
• 2+ years of professional experience or a master's degree.
• Strong background in cross-functional project management.

Responsibilities

• Collaborate on customer experience strategies to improve satisfaction.
• Analyze customer engagement metrics and sales data.
• Assist in developing training programs for customer-facing teams.

Skills

Cross-functional project management

Data-driven mindset

Problem-solving skills

Effective collaboration skills

Education

Bachelor's degree in relevant fields

Tools

Excel

PowerBI

Python

R

Job description

Coloplast in Arlington, US is looking for a Customer Excellence Specialist to support the Customer Excellence Team. The role involves maintaining key account data to drive customer retention and improve operational efficiency.

The ideal candidate will have a background in project management and proficiency in data analysis tools like Excel and PowerBI. A Bachelor's degree and 2+ years of professional experience are required. The position aims to enhance internal collaboration and streamline processes.