Customer Success Coordinator - Paid Training & Growth

Talentify; Enfield (CT); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (employee + dependents)

Short and long-term disability

Health Spending Account (HSA)

PTO / Time Off

Job summary

Aston Carter is seeking a Customer Success Coordinator for an onsite role in Enfield, CT. The position offers a contract-to-hire path with a stable, growing organization and a Monday–Friday schedule.

The role focuses on delivering outstanding customer experiences, resolving questions, and coordinating with multiple departments to ensure timely service. No prior call center experience is required, with paid training provided and opportunities for advancement.

Qualifications

• High School Diploma or equivalent.
• 1+ year of customer service or related experience.
• Strong communication skills and professional phone presence.
• Ability to learn new systems and technology quickly.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Answer inbound customer calls and inquiries
• Assist customers with account information, scheduling, and service requests
• Research and resolve billing inquiries and account concerns
• Enter and maintain customer information accurately within company systems
• Document customer interactions and service updates
• Coordinate with internal teams to resolve customer issues
• Follow up on open customer requests
• Provide professional, friendly, and solution-oriented service
• Manage multiple priorities in a fast-paced environment

Skills

Customer service

Phone presence

Organizational skills

Problem-solving

Adaptability

Education

High School Diploma or equivalent

Job description

Aston Carter is seeking a Customer Success Coordinator for an onsite role in Enfield, CT. The position offers a contract-to-hire path with a stable, growing organization and a Monday–Friday schedule.

The role focuses on delivering outstanding customer experiences, resolving questions, and coordinating with multiple departments to ensure timely service. No prior call center experience is required, with paid training provided and opportunities for advancement.