Customer Experience Training Manager

Talentify; Bossier City (LA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Life insurance

Disability coverage

HSA

Paid time off

Job summary

Aston Carter seeks a Customer Service Training Manager to design and execute a comprehensive training program for our phone system and customer service standards. You will establish standard messages, transfers, and warm hand-off practices to elevate our customer experience.

This role requires in-office presence five days a week in Bossier City, LA, with a 8 AM–5 PM schedule, and a contract-to-hire path. You will drive improvements across the call center and partner with multiple departments.

Qualifications

• 5+ years in facilitating training in a call center.
• Experience in continuous improvement and business analysis.
• Proficient with MS Office (Project, Word, Excel, Outlook, PowerPoint).

Responsibilities

• Develop and implement training standards for phone system and CS.
• Monitor call center performance and drive improvements.
• Collaborate with other managers on training-related issues.
• Establish ongoing training structure for staff.

Skills

Customer service

Order entry

Analytical skills

Training facilitation

Project management

Business analysis

MS Office

Call center experience

Call center software

Databases

Tools

Microsoft Project

Excel

PowerPoint

Outlook

Job description

Aston Carter seeks a Customer Service Training Manager to design and execute a comprehensive training program for our phone system and customer service standards. You will establish standard messages, transfers, and warm hand-off practices to elevate our customer experience.

This role requires in-office presence five days a week in Bossier City, LA, with a 8 AM–5 PM schedule, and a contract-to-hire path. You will drive improvements across the call center and partner with multiple departments.