Customer Success Coordinator: Fast-Paced Scheduling & Service

Wayne Alarm Systems Inc; Lynn (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k) with company match

Vision insurance

Paid vacation and sick time

Disability insurance

Life insurance

Job summary

Wayne Alarm Systems Inc. is seeking a Customer Success Coordinator to own the customer experience from the first call through resolution. You will connect customers, field technicians, and internal teams to keep service moving.

This fast-paced, high-volume role requires an organized, dependable individual who can manage calls, emails, service tickets, and scheduling with accuracy and accountability.

Qualifications

• Experience in fast-paced customer service, dispatch, scheduling, or call center environments.
• Strong telephone and written communication skills; ability to listen and document details.
• Ability to learn and use customer service, scheduling, ticketing, and communication software.

Responsibilities

• Answer a high volume of inbound calls and emails and make outbound calls to customers.
• Create accurate service tickets, gather information, and determine next steps.
• Schedule and dispatch residential and commercial service and inspection appointments.
• Build efficient technician routes by matching technician, location, and urgency.
• Communicate appointment details, delays, changes, and next steps proactively.
• Support technicians throughout the day and respond quickly to changes.
• Follow open tickets through completion and escalate issues when needed.
• Meet call, ticket, scheduling and service-quality targets.

Skills

Customer service

Call center

Scheduling

Dispatch

Communication

Organization

Problem solving

Education

High school diploma

Tools

CRM software

Job description

Wayne Alarm Systems Inc. is seeking a Customer Success Coordinator to own the customer experience from the first call through resolution. You will connect customers, field technicians, and internal teams to keep service moving.

This fast-paced, high-volume role requires an organized, dependable individual who can manage calls, emails, service tickets, and scheduling with accuracy and accountability.