Customer Success Content & Enablement Lead

Arrow Electronics; Denver (CO); Hybrid; USD 88,000 - 138,000; Full time

Job summary

Arrow Electronics in Denver seeks a Customer Success Content & Enablement Manager to own the end-to-end content ecosystem that drives user adoption, empowers CS and Sales teams, and showcases ROI from our trusted intelligence solutions.

This role blends technical writing, internal training, and customer marketing to shorten time-to-value, manage cross-functional projects, and prepare enablement materials that help customers succeed.

Qualifications

• 3-5 years of content creation and project management experience.
• In-depth knowledge of the electronics supply chain industry and SaaS.
• Proficient with HubSpot, Zendesk, Pendo, Salesforce.
• Green Belt and PMP certifications are a plus.

Responsibilities

• Lead cross-functional content initiatives and manage timelines.
• Create process documents and enablement materials.
• Train CS and Sales teams on ROI proof and customer success.
• Develop a library of customer success stories.

Skills

Content creation

Project management

Stakeholder management

Training & enablement

Cross-functional leadership

Education

Bachelor's degree or equivalent

5-7 years related experience

Tools

HubSpot

Zendesk

Pendo

Salesforce

Job description

Arrow Electronics in Denver seeks a Customer Success Content & Enablement Manager to own the end-to-end content ecosystem that drives user adoption, empowers CS and Sales teams, and showcases ROI from our trusted intelligence solutions.

This role blends technical writing, internal training, and customer marketing to shorten time-to-value, manage cross-functional projects, and prepare enablement materials that help customers succeed.