Customer Success Content & Enablement Manager

Arrow Electronics; Marlborough (MA); Hybrid; USD 88,000 - 138,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Matching

Disability Insurance

HSA/HRA

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Job summary

Arrow Electronics in Denver, Colorado is seeking a Customer Success Content & Enablement Manager to own the end-to-end content ecosystem that drives user adoption and showcases customer ROI. You will empower our internal Customer Success and Sales teams and shorten time-to-value through compelling narratives and proven enablement programs.

This role combines technical writing, training, and customer marketing.

Qualifications

• Typically requires 5–7 years of related experience with a 4 year degree, or 3 years and an advanced degree.
• Experience in content creation and project management within a SaaS/electronics context.
• Knowledge of the electronics supply chain and cross-functional collaboration is preferred.

Responsibilities

• Leading complex cross-functional projects.
• Leads project calls, assigns work and manages project timelines and outcomes.
• Stakeholder management—maintains open communication with leadership on risks and issues.
• Creation of project-related process documents.
• Assist in training new and existing employees on related policies and procedures.
• PMP and Green Belt certifications are valued.
• Provides guidance to junior staff and improves internal processes.

Skills

Content creation

Project management

Customer enablement

Stakeholder management

Education

4 year degree

Tools

HubSpot

Zendesk

Pendo

Salesforce

Job description

Position

Customer Success Content & Enablement Manager

Job Description

Help Us Shape the Future of Supply Chain Intelligence

The global electronics supply chain isn’t getting simpler — but at SiliconExpert, we’re helping the world navigate it with confidence.

We’ve evolved from delivering data to delivering Trusted Intelligence—connecting billions of data points to help teams anticipate risk, adapt faster, and design smarter.

To meet the moment, we're expanding our Customer Experience organization.

We're looking for customer-focused professionals who are passionate about helping users succeed, thrive at the intersection of content, enablement, and customer advocacy, and believe in the power of turning customer insights into measurable outcomes.

If you're excited about shortening customers' time-to-value, empowering Customer Success teams, and showcasing the real impact our solutions deliver, we'd love to meet you.

Customer Success Content & Enablement Manager sits at the intersection of technical writing, internal training, and customer marketing. You will own the end-to-end content ecosystem that drives user adoption, empowers our internal Customer Success (CS) and Sales team, and showcases customer ROI. Your goal is to shorten the customer's \"time-to-value\" while building a library of powerful customer success stories.

This role will project manage the content ecosystem and prepare documents related to that ecosystem. They will also be responsible for sales training (enablement) on how to prove ROI and set customers up for success.

What You’ll Be Doing

• Leading complex cross functional.
• Leads project calls, assigns work and manages project to timeline and outcomes.
• Stakeholder management—Leads stakeholder management sessions and keeps various management abreast of potential issues by maintaining open lines of communication.
• Creation of project related process documents.
• Assist in training new and existing employees with regard to policies and procedures related to project outcomes.
• Green Belt Certified.
• PMP Certified.

What We Are Looking For

• Requires experience in the following tools: HubSpot, Zendesk, Pendo (preferred), and Salesforce.
• Marketing background related to content creation and building email campaigns, with awareness of GDPR regulations
• Requires 3-5 years of experience in content creation and project management.
• Requires in-depth knowledge on the electronics supply chain industry and experience with SaaS.
• Solves complex problems; takes a new perspective using existing solutions
• Works independently; receives minimal guidance
• Acts as a resource for colleagues with less experience
• Represents the level at which career may stabilize for many years or even until retirement
• Contributes to process improvements
• Typically resolves problems using existing solutions
• Provides informal guidance to junior staff
• Works with minimal guidance

Work Arrangement

• Hybrid if in Colorado: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.
• Fully remote for other locations listed: Must be able to travel to an Arrow office location as requested by Arrow leadership.

Education/Experience

• Typically requires 5–7 years of related experience with a 4 year degree; or 3 years and an advanced degree; or equivalent work experience.

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Short-Term/Long-Term Disability Insurance
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Paid Time Off (including sick, holiday, vacation, etc.)
• Tuition Reimbursement
• Growth Opportunities
• And more!

Annual Hiring Range/Hourly Rate

$87,900.00 - $137,500.00

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location

US-CO-Denver, Colorado (Panorama Arrow Building)

Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion.

Time Type

Full time

Job Category

Business Support

EEO Statement

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.