Customer Success Consultant — Retail Planning & Pricing

Centric Software; Austin (TX); Híbrido; USD 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Paid time off

Other applicable benefits

Descripción de la vacante

Centric Software is seeking a Customer Success Consultant in Austin to support onboarding and ongoing success for our AI-driven Retail Planning and Pricing SaaS platform. You’ll combine business consulting with pricing/merchandising analytics to realize value for 5–10 customers.

You’ll work with solution architects, data science and engineering teams to tailor configurations, lead quarterly reviews, and drive customer outcomes. Occasional travel is required.

Formación

• Degree in business administration, management, merchandising or related field.
• Experience in retail merchandising and consulting, preferably in fashion and lifestyle.
• Strong analytical and logical reasoning skills; translate customer processes into solution designs and roadmaps.
• Excellent communication skills and confidence working with stakeholders at all levels.
• Business-fluent English; willingness to travel occasionally; customers served remotely.

Responsabilidades

• Act as the business subject matter expert during onboarding, helping customers adopt the platform effectively.
• Collaborate with solution architects, data science and engineering teams, and project managers to define the solution and configuration.
• Create and maintain a detailed business blueprint mapping customer structures, processes and requirements.
• Identify gaps and opportunities in customer processes and recommend configuration changes.
• Analyze markdown and inventory optimization results and understand AI models along with customer acceptance of recommendations.
• Lead quarterly business reviews, user training, change requests and upgrades remotely and on site as needed.
• Partner with Customer Support to maintain operational satisfaction and gather feedback via NPS surveys.
• Manage, communicate and document configurations, incidents, feature requests and change requests with timely follow-up.
• Provide feedback to Product teams and continuously improve processes across customer success and project management.
• Work with account managers on upsell and cross-sell opportunities; track time and effort for customers.

Conocimientos

Analytical skills

Communication skills

Business fluency English

Willingness to travel

Educación

Bachelor's degree in business administration / management / merchandising

Herramientas

Microsoft Office

Business intelligence tools

Descripción del empleo

Centric Software is seeking a Customer Success Consultant in Austin to support onboarding and ongoing success for our AI-driven Retail Planning and Pricing SaaS platform. You’ll combine business consulting with pricing/merchandising analytics to realize value for 5–10 customers.

You’ll work with solution architects, data science and engineering teams to tailor configurations, lead quarterly reviews, and drive customer outcomes. Occasional travel is required.