Customer Success Consultant

America'S Preferred Home Warranty, Inc.; United States; Remote; USD 34,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

401k

Holidays

PTO

Disability insurance

Referral bonus

SmartDollar

LifeCare

Job summary

America’s Preferred Home Warranty (APHW) is seeking a Customer Success Consultant to join our Direct-to-Consumer (DTC) team. You will be a trusted advisor for homeowners, providing exceptional customer service, educating on coverage, and supporting renewals.

The ideal candidate brings energy, relationship-building skills, and a customer-first mindset. This is not a high-pressure sales role; success comes from trust and educated decisions for home protection.

Qualifications

• Requires high school diploma or equivalent.
• Experience in customer service is preferred.
• Sales, customer success, or account management experience is a plus.

Responsibilities

• Build strong relationships with homeowners through inbound and outbound calls.
• Provide exceptional customer service by addressing questions and concerns.
• Educate homeowners about coverage, benefits, and options.
• Recommend optional coverages based on homeowner needs.
• Proactively engage homeowners regarding renewals and value of continued coverage.
• Support retention efforts with trusted, personalized solutions.
• Achieve customer service, renewal, and sales goals.
• Generate referrals and encourage reviews from homeowners.
• Maintain accurate customer records in company systems.
• Navigate multiple systems to assist homeowners efficiently.
• Collaborate with team for a seamless homeowner experience.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Time management

Professional demeanor

Relationship building

Positive attitude

Attention to detail

Goal oriented

Independent work

Microsoft Windows

Education

High school or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Success Consultant

Remote, US

6 days ago Requisition ID: 1363

Salary Range: $34,000.00 To $95,000.00 Annually

America’s Preferred Home Warranty (APHW) is excited to present a great career opportunity! Our organization offers a unique work culture guided by the Golden Rule and focused on putting our employees first.

We are seeking a Customer Success Consultant to join our Direct-to-Consumer (DTC) team. In this role, you will be a trusted advisor for homeowners by providing exceptional customer service, educating customers on their home warranty coverage, recommending solutions based on their needs, and supporting customer renewals. You will serve as the primary point of contact while building long-term relationships and ensuring homeowners receive the value, support, and peace of mind their warranty provides.

The ideal candidate is passionate about serving others, naturally builds relationships, brings positive energy, and enjoys creating meaningful customer experiences. This is not a high-pressure sales position. Success comes from building trust, educating homeowners, and helping them make the best decisions for their home protection needs. If you enjoy creating positive customer experiences while achieving meaningful goals, you will thrive in this role.

This position will report to the Consumer Sales Manager.

PAY:

First year potential earnings: $56,000 to $95,000
Training period: $20/hr. for up to 120 days
Base pay after training: $15/hr. + bonus & commission

RESPONSIBILITIES:

• Build strong relationships with homeowners through inbound and outbound calls
• Provide exceptional customer service by answering questions, addressing concerns, and creating positive customer experiences
• Educate homeowners about their home warranty coverage, benefits, and available options
• Recommend optional coverages and solutions based on homeowner needs
• Proactively engage homeowners regarding warranty renewals and educate them on the value of continuing their coverage
• Support retention efforts by building trust and providing personalized solutions
• Achieve customer service, renewal, and sales performance goals
• Generate homeowner referrals and encourage customers to share their experiences through reviews
• Maintain accurate customer records and document conversations within company systems
• Navigate multiple systems and resources to efficiently assist homeowners
• Collaborate with team members to provide a seamless homeowner experience
• Perform other duties as assigned

QUALIFICATIONS:

• Self-motivated professional with strong work ethic, integrity, and values
• Strong interpersonal and communication skills
• Excellent time and resource management skills
• Ability to project a professional and knowledgeable demeanor
• Strong relationship-building skills
• Positive attitude with a desire to help others
• Excellent attention to detail and ability to stay organized
• Goal oriented mindset with the ability to achieve individual and team objectives
• Ability to work independently while contributing to a team environment
• Experience working with Microsoft Windows

EDUCATION:

• High school or equivalent

EXPERIENCE:

• Customer service experience preferred
• Sales, customer success, or account management experience a plus

WHAT APHW OFFERS:

• Paid training
• Health insurance, dental, and vision
• Life insurance
• 401k (matching)
• Paid holidays
• Paid time off (Up to 5 weeks)
• Short-term and long-term disability
• Employee referral bonus
• Parenting time
• Ramsey SmartDollar
• ADP LifeMart & LifeCare

Full-time; overtime as needed; based on business needs, Customer Success Consultants work the following shifts:

• Monday-Friday: 10am-7pm
• Monday-Friday: 1pm-10pm
• Tuesday-Saturday: 10am-7pm
• Tuesday-Saturday: 1pm-10pm

Location: Remote or In-person at our Jackson, MI Corporate Office