Customer Success Consultant

MediSolution; Pennsylvania; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Stock ownership

401K matching

Vacation and personal leave

Career growth opportunities

Job summary

Harris, part of Constellation Software Inc., is seeking an EdTech SaaS sales professional to drive growth and partner success. You will develop go-to-market strategies, expand within assigned regions, manage onboarding and renewals, and collaborate with marketing and product to design campaigns that meet partner needs.

The ideal candidate has 3–5 years of EdTech SaaS sales or customer success, strong consultative selling, Salesforce proficiency, and the ability to train educators and leaders

Qualifications

• 3–5 years of EdTech SaaS sales or customer success experience.
• Proven consultative selling and solution-based approach.
• Proficiency in Salesforce CRM and MS Office.

Responsibilities

• Develop and execute go-to-market strategies to expand business within assigned regions.
• Conduct market research and build targeted prospect lists using disciplined prospecting methods.
• Drive new business opportunities through cold calling, networking, and industry events.
• Prepare compelling proposals, quotations, and RFP responses.
• Maintain accurate forecasting and pipeline management in Salesforce CRM.
• Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
• Conduct periodic check-ins and goal reviews with partner leadership teams.
• Oversee renewals and payment processes, collaborating with the Renewal team.
• Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
• Deliver training sessions, webinars, and create knowledge resources as needed.
• Represent your product line on the Operations Council to identify trends and influence product evolution.
• Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
• Identify and develop new billable services to address evolving customer challenges.

Skills

Consultative selling

Relationship management

Training delivery

Educator communication

Education

Bachelor’s degree or equivalent

Tools

Salesforce

MS Office

Job description

Key Responsibilities Sales & Growth

• Develop and execute go-to-market strategies to expand business within assigned regions.
• Conduct market research and build targeted prospect lists using disciplined prospecting methods.
• Drive new business opportunities through cold calling, networking, and industry events.
• Prepare compelling proposals, quotations, and RFP responses.
• Maintain accurate forecasting and pipeline management in Salesforce CRM.

Partner Success & Retention

• Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
• Conduct periodic check-ins and goal reviews with partner leadership teams.
• Oversee renewals and payment processes, collaborating with the Renewal team.
• Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
• Deliver training sessions, webinars, and create knowledge resources as needed.

Strategic Collaboration

• Represent your product line on the Operations Council to identify trends and influence product evolution.
• Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
• Identify and develop new billable services to address evolving customer challenges.

What We’re Looking For

• Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.
• Skills:
  • Strong consultative selling and solution-based approach.
  • Expertise in relationship management and account growth strategies.
  • Ability to deliver training and communicate effectively with educators and leaders.
  • Proficiency in Salesforce CRM and Microsoft Office Suite.
• Traits:
  • Entrepreneurial mindset, results-driven, and highly persistent.
  • Growth-oriented with strong analytical and problem-solving skills.
• Education: Bachelor’s degree or equivalent experience.

What We Offer

• Competitive salary plus commission structure.
• Comprehensive medical, dental, and vision coverage from day one.
• Employee stock ownership and 401K matching programs.
• Generous vacation and personal leave.
• Opportunities for career growth and creative expansion.

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work.

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws

Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.

Follow us on LinkedIn to learn more about our culture, values, and career opportunities.