Customer Success Coach

AlterMe Device(s). The Limited; Lehi (UT); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Competitive pay and monthly bonus

Flexible scheduling

Growth opportunities

Positive, mission-driven culture

Job summary

A health-focused company in Lehi is seeking a Member Success Advocate to provide outstanding support to members via phone, email, and chat. Responsibilities include solving issues, engaging in follow-ups, and processing refunds. The role offers flexible scheduling with both full-time and part-time shifts available. The ideal candidate should have strong communication skills, empathy, and a solution-oriented attitude, as well as enjoy contributing to a positive team culture.

Qualifications

• Natural communicator with strong written and verbal skills.
• Empathetic, patient, and solution-oriented.
• Comfortable learning new systems and managing multiple tasks.

Responsibilities

• Provide outstanding inbound support, answering questions and solving issues.
• Engage in outbound support, following up with members.
• Process refunds and account updates with accuracy.

Skills

Communication skills

Empathy

Problem-solving

Multi-tasking

Job description

Lehi, United States | Posted on 04/10/2026

Designed by the World’s Leading Health Experts for Proven Results.

Our science-backed system is developed alongside world-renowned experts in weight loss, fitness, nutrition, sleep, and human performance, bringing you the most advanced, personalized approach to lasting results.

Job Description

AlterMe Member Success Advocate

Full-time or Part-time | $21/hour + Monthly Performance Bonus

Do you thrive on helping others succeed? At AlterMe, we’re on a mission to empower people to take control of their health and fitness journey—and our Member Success Advocates are at the heart of that mission.

As a Member Success Advocate, you’ll be the friendly, knowledgeable voice of AlterMe across multiple channels (phone, email, chat, and more). You’ll play a key role in guiding members through their journey—whether it’s answering questions, resolving concerns, or celebrating their milestones.

What You’ll Do

• Provide outstanding inbound support, answering questions and solving issues with empathy and efficiency.
• Engage in outbound support, following up with members to ensure their success and satisfaction.
• Process refunds and account updates with accuracy and professionalism.
• Represent AlterMe’s supportive, empowering brand voice in every interaction.
• Work with a collaborative team that values your input and ideas for improvement.

What We Offer

• Competitive pay: $21/hour, plus a monthly bonus for high performance.
• Flexible scheduling: Multiple shifts available, starting as early as 6 AM and ending as late as 5 PM. Both full-time and part-time roles available.
• Growth opportunities: We promote from within and support your career development.
• Positive, mission-driven culture: Join a team that cares deeply about helping people live healthier, stronger lives.

Who You Are

• A natural communicator with strong written and verbal skills.
• Empathetic, patient, and solution-oriented.
• Comfortable learning new systems and managing multiple tasks.
• Excited to contribute to a fast-growing, health-focused company.