Program Advisor

Ascend Learning; Gilbert (AZ); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Flexible paid time off

401(k) employer matching

On-site workout facilities

Wellness resources

Parental leave

Charitable matching program

Job summary

Ascend Learning in Gilbert, Arizona is seeking a Program Advisor to help fitness professionals enhance their skills through certification. You'll connect with customers via inbound and outbound calls, assess their needs, and recommend appropriate products. A Bachelor's degree is preferred, alongside strong sales experience. This role fosters teamwork in a supportive environment with competitive benefits including flexible PTO and wellness resources.

Qualifications

• 2+ years of sales experience strongly preferred.
• Ability to communicate effectively with customers via phone and email.
• Strong listening skills.

Responsibilities

• Handle both inbound and outbound calls with potential customers.
• Assess customer needs using a proven sales process.
• Collaborate with sales channels to service existing customers.

Skills

Sales experience

CRM experience

Communication skills

Self-motivated

Education

Bachelor’s Degree

High School Diploma

Job description

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant‑A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well‑Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

For over 37 years, National Academy of Sports Medicine® (NASM®) has set the standard in fitness and wellness credentials and certification with best-in-class, evidence-based programming. An Ascend Learning brand, NASM has delivered over 1.4 million fitness professionals in over 100 countries. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help clients set and reach their unique goals. Join us in igniting potential and making a lasting impact in the fitness and wellness industry.

What You’ll Do

The Program Advisor will connect with fitness professionals looking to further their knowledge and skills through certifications and specializations. You will assess customer needs and make appropriate product recommendations that will help achieve their goals. In this role, you will be part of a growing business that fosters a strong atmosphere of teamwork and collaboration through effective communication. You will work to meet or exceed monthly revenue targets through outbound and inbound phone calls.

Where You’ll Work

This position will work hybrid out of our Gilbert, Arizona office.

How You’ll Spend Your Time

• Handle both inbound and outbound calls with potential customers.
• Contact potential customers through lead follow‑up process.
• Assess customer needs by following a proven sales process.
• Notate customer interactions in CRM.
• Maintain a knowledge base of current industry and product knowledge.
• Attend on‑site sales and product trainings.
• Collaborate with other sales channels to service our health club accounts and existing customer base.

What You’ll Need

• Bachelor’s Degree preferred. High School Diploma required.
• 2+ years of sales experience strongly preferred.
• CRM experience preferred.
• Self‑motivated and energetic with a drive to succeed.
• Strong ability to listen, collect information, and then communicate and assist customers with their needs verbally via phone and email.
• Ability to work well with others, positively impacting the sales results of our team and serving our customers with excellence.
• Flexible and generous paid time off.
• Competitive medical, dental, vision and life insurance.
• 401(k) employer matching program.
• Parental leave.
• Wellness resources.
• Charitable matching program.
• On‑site workout facilities (Leawood, Gilbert, Burlington).
• Community outreach groups.

Fostering a Sense of Belonging

Our values‑driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.