Customer Success Specialist – In-Home Flooring

Floor Coverings International of Spokane; Spokane (WA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus opportunities

Training & development

Growth opportunity

Leadership access

Job summary

Floor Coverings International of Spokane, WA & North Idaho is seeking a Customer Success Representative to be the first point of contact for homeowners and business clients. You will guide them through their flooring journey, build trust, answer questions, and coordinate appointments that turn ideas into installations.

You will work with leadership, deliver exceptional customer experiences, and contribute to a growing local business through measurable goals and proactive follow-up.

Qualifications

• 2+ years of customer service, appointment-setting, or client-facing experience.
• Strong verbal and written communication skills.
• Experience using CRM, scheduling, or customer management software.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Answer inbound calls from homeowners and business owners interested in our services.
• Respond promptly to website, Google, Facebook, and referral inquiries.
• Learn about customers' projects and determine how we can best help.
• Deliver a warm, professional, and memorable first experience.
• Schedule in-home design consultations with the appropriate Design Associate.
• Confirm appointments through calls and text messages.

Skills

Customer service

Communication

CRM software

Scheduling software

Multitasking

Tools

CRM software

Scheduling software

Job description

Floor Coverings International of Spokane, WA & North Idaho is seeking a Customer Success Representative to be the first point of contact for homeowners and business clients. You will guide them through their flooring journey, build trust, answer questions, and coordinate appointments that turn ideas into installations.

You will work with leadership, deliver exceptional customer experiences, and contribute to a growing local business through measurable goals and proactive follow-up.