Customer Success Call Center Agent | Growth & Development

Catch Vibe Voice; Washington (District of Columbia); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Professional development

Career growth

Training and development

Collaborative team environment

Job summary

Catch Vibe Voice in Washington, DC is seeking a dedicated Call Center Agent to join our customer service team. You will be the first point of contact for clients, delivering excellent support by phone and other channels, handling high call volumes with patience and empathy, and guiding customers to timely solutions.

The role emphasizes clear communication, problem solving, and documentation of interactions in our systems.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Comfortable speaking with customers by phone.
• Goal-oriented and motivated by performance.
• Ability to build relationships and stay organized.

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues efficiently and courteously.
• Document all customer interactions in the system.
• Follow up with customers to ensure issues are resolved.

Skills

Verbal communication

Active listening

Phone communication

Customer service

Multitasking

Education

High school diploma

Job description

Catch Vibe Voice in Washington, DC is seeking a dedicated Call Center Agent to join our customer service team. You will be the first point of contact for clients, delivering excellent support by phone and other channels, handling high call volumes with patience and empathy, and guiding customers to timely solutions.

The role emphasizes clear communication, problem solving, and documentation of interactions in our systems.