Customer Support Manager — Lead & Develop Teams

Catch Vibe Voice; Cincinnati (OH); On-site; USD 42,000 - 46,000; Full time

Job summary

Catch Vibe Voice is seeking a Customer Support Manager to oversee daily customer support operations and help maintain a consistently high standard of service. You will guide and support the customer service team, help resolve escalated customer concerns, monitor performance, and identify opportunities to improve internal processes.

The ideal candidate is organized, approachable, solution-oriented, and comfortable taking initiative in a fast-paced professional environment.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Strong problem-solving and decision-making skills.
• Ability to lead, motivate, and support a team.
• Professional and customer-focused attitude.
• Ability to remain organized while managing multiple priorities.
• Strong interpersonal and relationship-building skills.
• Comfortable working in a fast-paced and team-oriented environment.
• Reliable, adaptable, and willing to learn.
• Ability to take initiative and maintain attention to detail.

Responsibilities

• Oversee daily customer support activities and ensure service standards are maintained.
• Support and guide team members in handling customer questions and concerns.
• Assist with resolving escalated or complex customer situations.
• Monitor team performance and identify areas for improvement.
• Help establish efficient customer service procedures and workflows.
• Provide coaching, feedback, and ongoing support to team members.
• Maintain clear communication between customer support and other departments.
• Track recurring customer concerns and recommend practical solutions.
• Ensure customer interactions are handled professionally and efficiently.
• Contribute to a positive, organized, and collaborative work environment.

Skills

Communication

Organizational skills

Problem solving

Leadership

Customer focus

Multi-tasking

Team oriented

Initiative

Attention to detail

Job description

Catch Vibe Voice is seeking a Customer Support Manager to oversee daily customer support operations and help maintain a consistently high standard of service. You will guide and support the customer service team, help resolve escalated customer concerns, monitor performance, and identify opportunities to improve internal processes.

The ideal candidate is organized, approachable, solution-oriented, and comfortable taking initiative in a fast-paced professional environment.