Customer Care Agent - Growth & Impact

Alphabe Insight Inc; New York (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Mentorship

Diverse projects

Job summary

Limitless East Marketing is seeking a dedicated Call Center Agent to join our customer service team. You will be the first point of contact for our clients, providing exceptional support over the phone and other channels.

The ideal candidate will possess excellent communication skills, a patient and empathetic approach, and the ability to handle a high volume of calls efficiently. You will play a crucial role in enhancing customer satisfaction by resolving inquiries, managing complaints, and

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Ability to handle multiple tasks and work under pressure.
• Familiarity with customer service software and phone systems.

Responsibilities

• Answer inbound customer calls promptly and professionally.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues efficiently and courteously.
• Document all customer interactions and transactions in the system.
• Follow up with customers to ensure their issues are resolved satisfactorily.

Skills

Verbal communication

Written communication

Listening

Problem solving

Multitasking

Customer service software

Phone systems

Education

High school diploma

College degree preferred

Tools

CRM software

Ticketing system

Job description

Limitless East Marketing is seeking a dedicated Call Center Agent to join our customer service team. You will be the first point of contact for our clients, providing exceptional support over the phone and other channels.

The ideal candidate will possess excellent communication skills, a patient and empathetic approach, and the ability to handle a high volume of calls efficiently. You will play a crucial role in enhancing customer satisfaction by resolving inquiries, managing complaints, and