Customer Success & Billing Lead

Motorola Solutions; Illinois; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking an Account/Customer Support Manager (ACSM) to drive the relationship between the Customer’s Operation, Motorola Subcontractors, and Motorola Solutions. The role emphasizes accurate invoicing, responsive support, and collaboration across teams to maintain critical network services.

Qualified candidates will have strong Microsoft Office, Google Suite skills and 3+ years in Technical Customer Support or Public Safety.

Qualifications

• High School diploma, Associate's, or Bachelor's Degree OR 3+ years of experience in a Technical Customer Support or Public Safety environment.
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.

Responsibilities

• The ACSM is responsible for the overall success of and the relationship between the Customer’s Operation, Motorola Subcontractors, and Motorola Solutions.
• This role focuses on account invoicing and customer support and will also support other team members and functions to sustain vital network operations.

Skills

Microsoft Office

Google Suite

Education

High School diploma or higher

3+ years in Technical Customer Support/Public Safety

Job description

Motorola Solutions is seeking an Account/Customer Support Manager (ACSM) to drive the relationship between the Customer’s Operation, Motorola Subcontractors, and Motorola Solutions. The role emphasizes accurate invoicing, responsive support, and collaboration across teams to maintain critical network services.

Qualified candidates will have strong Microsoft Office, Google Suite skills and 3+ years in Technical Customer Support or Public Safety.