Customer Success Associate – SaaS (Healthcare Tech)

PracticeTek; Green Bay (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Bonus eligibility

Possible equity

Job summary

PracticeTek is seeking a dedicated Customer Success professional to join our fast-paced team in Green Bay, WI. You will respond to tickets via email, phone, and chat, document resolutions, and help maintain a high CSAT. The role offers growth across brands and a path to contribute to process improvements.

Base pay ranges hourly with benefits and opportunities for bonuses or equity as applicable. You will collaborate with cross-functional teams to ensure seamless case handling, knowledge-base

Qualifications

• 2+ years of experience in customer success or a related field in SaaS/tech.
• High School Diploma or GED required; associate's or bachelor's degree preferred.
• Strong communication and interpersonal skills with the ability to build rapport with customers.
• Excellent problem-solving and critical-thinking abilities.

Responsibilities

• Respond promptly and professionally to Tier 1 support tickets via email, phone, and chat.
• Document and resolve cases within SLAs using Salesforce and Freshdesk to maintain accurate records.
• Provide an empathetic, solutions-focused experience for every customer interaction.
• Collaborate across teams by recording and communicating case details and maintaining knowledge base articles.
• Track and elevate recurring issues to Tier 2 or management for timely resolutions.
• Leverage internal tools to manage workload, document interactions, and schedule follow-ups.

Skills

Customer success

Communication

Problem solving

Multi-tasking

Adaptability

Education

High School Diploma or GED

Associate's or Bachelor's degree (preferred)

Job description

PracticeTek is seeking a dedicated Customer Success professional to join our fast-paced team in Green Bay, WI. You will respond to tickets via email, phone, and chat, document resolutions, and help maintain a high CSAT. The role offers growth across brands and a path to contribute to process improvements.

Base pay ranges hourly with benefits and opportunities for bonuses or equity as applicable. You will collaborate with cross-functional teams to ensure seamless case handling, knowledge-base