SaaS Customer Support Specialist I

PracticeTek; Las Vegas (NV); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off

401(k) with company match

Bonuses or equity (as applicable)

Job summary

PracticeTek in Las Vegas is seeking a Customer Success/Account Manager to support our growing retail healthcare tech platform. You’ll respond to Tier 1 tickets, guide clients, and help achieve CSAT targets while collaborating with product and sales teams.

Requires 2+ years in customer success or SaaS, strong communication, ability to juggle multiple accounts, and willingness to learn new software such as Salesforce and Freshdesk.

Qualifications

• 2+ years in customer success, account management, or related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple accounts and projects.

Responsibilities

• Respond promptly to Tier 1 support tickets via email, phone, and chat.
• Document and resolve cases within SLAs using Salesforce and Freshdesk.
• Provide empathetic, solutions-focused customer interactions.
• Collaborate across teams to record case details and maintain knowledge base articles.
• Support process improvements and track project deliverables.

Skills

Customer success

Account management

Communication skills

Problem solving

Multi-tasking

Technical aptitude

Education

High School Diploma or GED

Associate's degree

Bachelor's degree

Tools

Salesforce

Freshdesk

Job description

PracticeTek in Las Vegas is seeking a Customer Success/Account Manager to support our growing retail healthcare tech platform. You’ll respond to Tier 1 tickets, guide clients, and help achieve CSAT targets while collaborating with product and sales teams.

Requires 2+ years in customer success or SaaS, strong communication, ability to juggle multiple accounts, and willingness to learn new software such as Salesforce and Freshdesk.