Customer Success Associate I — Frontline Support & Solutions

Human Interest; Lindon (UT); Hybrid; USD 37,000 - 42,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental, vision insurance

Parental leave

Monthly work-from-home stipend

Lifestyle stipend

Job summary

Human Interest in Lindon, Utah is seeking a Customer Success Support Associate to be the frontline face of the company, helping customers maximize our retirement savings platform. You will resolve inquiries, document thorough case notes, and work cross-functionally with internal and external partners to deliver best-in-class service in a fast-paced fintech environment.

The role offers a Monday-Thursday in-office schedule with remote Fridays, a full-time 40-hour work week, and clear paths for

Qualifications

• 1+ years of experience in a customer facing role.
• Passion for serving customers.
• Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders.
• Ability to communicate with confidence, professionalism, and empathy over the phone, live chat, and through email.
• You remain composed in high-stress situations and convey empathy for our customers.
• Meticulous attention to detail - rarely making typos and noticing discrepancies.

Responsibilities

• Handle a steady volume of inbound inquiries via phone, chat, and email.
• Identify the root of customer needs to resolve inquiries in one touchpoint.
• Document thorough notes on every case with context, actions taken, and next steps.
• Work cross-functionally with internal and external partners to solve customer issues.
• Provide best-in-class customer service.
• Maintain performance to company standards and workforce schedule.
• Support other areas of the organization when needed.
• Manage follow-ups with customers as required.

Skills

Customer-facing experience

Communication skills

Organizational skills

Empathy

Attention to detail

Ability to manage multiple tasks

Education

Commensurate college experience

Job description

Human Interest in Lindon, Utah is seeking a Customer Success Support Associate to be the frontline face of the company, helping customers maximize our retirement savings platform. You will resolve inquiries, document thorough case notes, and work cross-functionally with internal and external partners to deliver best-in-class service in a fast-paced fintech environment.

The role offers a Monday-Thursday in-office schedule with remote Fridays, a full-time 40-hour work week, and clear paths for