Customer Success Coordinator (Fully Remote)

Partner Company; United States; Remote; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Fully remote

Flexible scheduling

Job summary

Partner Company seeks a customer success specialist to onboard new clients and serve as their main point of contact. This fully remote role supports a fitness and wellness platform with a high-energy environment.

You will collaborate with internal teams to resolve client issues, maintain knowledge of programs, and participate in weekly meetings and all-hands. US-based candidates with strong communication skills are encouraged to apply.

Qualifications

• 3–5+ years of customer service experience.
• Exceptional communication and relationship-building skills.
• US-based with availability for evenings and Saturdays.

Responsibilities

• Act as the primary contact for new clients, ensuring a smooth onboarding.
• Collaborate with internal teams to resolve client issues and elevate as needed.
• Maintain strong understanding of programs and services.
• Participate in weekly meetings and monthly all-hands.

Skills

Exceptional communication

Relationship-building

Customer service

Job description

• Act as the primary contact for new clients, ensuring a smooth onboarding.
• Collaborate with internal teams to resolve client issues and elevate as needed.

Responsibilities:

• Maintain strong understanding of programs and services.
• Participate in weekly meetings and monthly all-hands.

Requirements:

• 3–5+ years of customer service experience.
• Exceptional communication and relationship-building skills.
• Ability to work evenings and Saturdays, based in the US.
• Starting pay of $28 per hour with bonus opportunities.
• Fully remote with flexible scheduling.
• Medical, dental, vision, 401(k) matching, and paid time off.

Partner Company

This role is listed on behalf of a partner company that manages a fitness and wellness platform. The environment is high-energy and fully remote, with a focus on client success.