Customer Success Associate - Fintech & Blockchain Champion

Figure; Charlotte (NC); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Company HSA/FSAs

401k and commuter benefits

Life and disability insurance

Paid holidays and PTO

Paid family leave (up to 12 weeks)

Continuing education reimbursement

Job summary

Figure Technology Solutions, Inc. is seeking a Customer Success Associate to join a fast-paced call center. You’ll handle inbound calls, chats, and emails, guiding customers through product applications and the onboarding process with empathy and clarity.

You’ll develop deep product knowledge to resolve issues, support the experience, and contribute to process improvements. A BA/BS and at least 1 year in customer-facing roles are preferred; licensing and compliance training will be provided.

Qualifications

• 1+ years in a customer-facing role.
• BA/BS from an accredited university preferred.
• Able to become licensed e-notary after background checks.
• Successfully complete required compliance training.
• Clear, confident, and compassionate communication skills.

Responsibilities

• Handle inbound calls, chats, and emails to guide customers on products and applications.
• Help customers navigate the application process with empathy and efficiency.
• Provide exceptional support to promote brand trust and loyalty.
• Identify trends and contribute ideas to improve processes and product experience.
• Provide technical support and troubleshooting and conduct video notary sessions.

Skills

Customer-facing experience

Strong communication

Adaptable

Problem-solving

Education

BA/BS degree

Job description

Figure Technology Solutions, Inc. is seeking a Customer Success Associate to join a fast-paced call center. You’ll handle inbound calls, chats, and emails, guiding customers through product applications and the onboarding process with empathy and clarity.

You’ll develop deep product knowledge to resolve issues, support the experience, and contribute to process improvements. A BA/BS and at least 1 year in customer-facing roles are preferred; licensing and compliance training will be provided.