Blockchain FinTech Customer Success Specialist

Figure; St. Louis (MO); On-site; USD 63,039,000 - 71,635,000; Full time

Benefits offered by this job

Quarterly bonus

Equity stock options

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401k and commuter benefits

Up to 12 weeks paid family leave

Education reimbursement

Team swag

Job summary

Figure is seeking a customer service oriented teammate in a CSA role to provide product, technical, and educational support to potential and existing customers. You will be the primary contact, troubleshoot issues, and help secure renewals with empathetic and timely service.

You will educate customers on Figure and our products, participate in training and licensing programs, and contribute to an energetic office culture while supporting licensing processes and continuous improvement.

Qualifications

• BA/BS from an accredited university with 1+ years in a customer-facing role.
• Having a Mortgage Loan Originator (MLO) in Missouri is strongly preferred.
• Ability to obtain Missouri MLO licensing within 1 year of hire.
• Ability to become a licensed e-notary including passing the Figure and state required background check.

Responsibilities

• Be the first point of contact and advocate for our customers.
• Handle customer inquiries via omni-channel communication and process applications with exceptional customer service.
• Educate customers on Figure and our products with knowledge and enthusiasm.
• Promote brand recognition and loyalty by ensuring unrivaled support via phone, chat, and email.
• Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience.
• Provide technical support and troubleshooting on a variety of potential issues.
• Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed.
• Participate in new training and licensing programs to expand the team’s capabilities.

Job description

Figure is seeking a customer service oriented teammate in a CSA role to provide product, technical, and educational support to potential and existing customers. You will be the primary contact, troubleshoot issues, and help secure renewals with empathetic and timely service.

You will educate customers on Figure and our products, participate in training and licensing programs, and contribute to an energetic office culture while supporting licensing processes and continuous improvement.