Sales Ops

Grokker Inc; San Jose (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Health care plan

Flexible Time Off (PTO)

Daily lunches and snacks

Weekly office Happy Hour

Job summary

A wellbeing engagement company is seeking a Customer Success Associate in San Jose, CA. This hybrid role involves supporting customer onboarding, monitoring satisfaction, and driving account health. Ideal candidates have 1+ years in customer success and strong interpersonal skills. Compensation ranges from $65,000 to $85,000 with a flexible time off policy and comprehensive health care benefits.

Qualifications

• 1+ year of experience in a client-facing, customer success, or account support role.
• Detail-oriented and a creative problem solver.
• Excellent written communication and presentation skills.

Responsibilities

• Support onboarding and implementation for new and existing customers.
• Monitor customer usage and retention metrics.
• Engage in self-directed learning to master the platform.

Skills

Interpersonal skills

Analytical mindset

Communication skills

Problem-solving

Adaptability

Education

Bachelor’s degree or equivalent

Tools

Excel

PowerPoint

Google products

Job description

Grokker is the award-winning wellbeing engagement solution that empowers employees to take control of their physical and emotional health with personalized programs and a caring community of experts to encourage them all along the way. No matter where they are, Grokker supports members so they can maintain physical fitness, eat better, sleep more soundly, address their emotional health, and calm financial stress. Come join us on this journey!

As a Customer Success Associate, you will begin your career at the intersection of Customer Success, Marketing, and data analysis. This role is designed as a launchpad for professionals eager to learn the inner workings of customer success and account management, with a clear progression path toward becoming a Customer Success Manager. You will work closely with senior-level Customer Success Managers, owning the service and concierge aspect of customer relationships and supporting the full customer journey from onboarding to ongoing success.

You will partner cross‑functionally—including with Product, Marketing, Sales, Customer Support, and Engineering—to deliver consultative value and maximize the adoption and retention of Grokker’s full platform.

This is a Hybrid role (T/W/Th), based in the Bay Area (San Jose, CA).

Compensation Range: $65,000 - $85,000

What you’ll do

• Support onboarding, implementation, and experience initiatives for new and existing customers.
• Monitor and track customer usage, satisfaction, and retention metrics.
• Draw actionable insights from analytics and customer reports.
• Maintain accurate and timely records in SalesForce CRM tools and related systems.
• Engage in self‑directed learning to master Grokker’s platform, rapidly gaining familiarity with wellbeing solutions and best practices.
• Perform quarterly customer success reviews that confirm satisfaction, resolve challenges, and expand usage throughout the account.
• Build out customer‑centric account plans that align products and services to customer goals and success criteria.
• Monitor and drive account health and adoption with customers for overall success.
• Foster and accelerate strong client satisfaction to develop customer champions, awareness and referenceability.

Key Attributes

• Self‑motivated, positive, and highly adaptable; enjoys a fast‑changing environment.
• Superior interpersonal, service, and communication skills.
• Analytical mindset; comfortable working with reports and drawing meaning from data.
• Bias for action, eagerness to learn, and comfort with ambiguity.
• Collaborative and team‑oriented with a commitment to uphold Grokker’s mission and values.

Experience & Requirements

• 1+ year of experience in a professional client‑facing, customer success, or account support role (internships included).
• Bachelor’s degree or equivalent.
• Creative problem solver, detail oriented, and non‑stop relationship builder.
• Top‑notch interpersonal skills and excellent written communication and presentation skills.
• Passion and understanding for Grokker’s mission and values.
• Experience with Excel, PowerPoint and Google products.
• Hybrid Work: Enjoy flexibility with our hybrid schedule, requiring 3 days a week in the San Jose office (Tuesday–Thursday) and allowing work from home on Mondays and Fridays.
• Health Care: Comprehensive Health care plan (Medical, Dental & Vision).
• Time Off: Flexible Time Off (PTO) policy.
• Office Amenities: We provide daily lunches, snacks, and beverages during on‑site working days, plus a weekly office Happy Hour to unwind and connect.

Interested? If you are ready to apply your skills and discipline to a mission‑driven company, we encourage you to apply! Please send resume and cover letter to [e-mail] with the subject title CUSTOMER SUCCESS ASSOCIATE ROLE.

Grokker is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.