Customer Success Manager

GroPatients™, LLC.; Town of Florida (NY); Remote; USD 73,550 - 89,750; Full time

Benefits offered by this job

Fully subsidized healthcare coverage

Generous stipends for technology and lifestyle needs

Competitive vacation and holiday schedules

Job summary

A healthcare technology company is seeking a remote Customer Success Manager to facilitate onboarding and increase product engagement with Florida-based clients. The role requires strong communication and project management skills, along with extensive customer service experience. Candidates should hold a Bachelor's degree and have experience with Salesforce CRM. Competitive salary range is $73,550 – $89,750, with excellent benefits including fully subsidized healthcare coverage.

Qualifications

• 5+ years of customer service and management experience.
• Experience working with external partners and customers.
• Strong proficiency in Google workspace apps.
• Ability to identify growth opportunities through data analysis.

Responsibilities

• Drive growth for Florida based healthcare companies.
• Work with cross functional teams for strategy execution.
• Develop custom, scalable integrations with partners.
• Interact with senior leaders presenting insights and strategies.

Skills

Customer service management

Project management

Data analysis

Communication skills

Collaboration

Education

Bachelor’s degree in Business Management or Marketing

Tools

Salesforce CRM

Google Workspace

Job description

Connecting everyday people with caregivers!
Finding healthcare services should be convenient and digitally accessible. That’s why GroPatients™ is dedicated to enhancing the healthcare navigation process by delivering award-winning technologies that help practices match their patients with the right providers and care.

GroPatients™ is committed to building lasting partnerships with healthcare companies for long term growth and ongoing revenue generation. As a Customer Success Manager, you will work with some of our largest customers in Florida to guide them with product onboarding, build advocacy and understanding of the GroPatients™ platform, and implement initiatives that will expand usage of GroPatients™ within their channels.

The Customer Success Manager position is a high-profile, customer-facing role requiring outstanding relationship management and project management skills. Collaboration across our different markets and business functions is essential for success within this role.

What You’ll Do:

• Drive growth: Focus on profitable growth and retention of Florida based healthcare companies.
• Strategy development and execution: Work with cross functional teams, product and marketing and with our partners to develop strategies for growth and own the end to end execution of new initiatives.
• Entrepreneurial Spirit: Will roll up sleeves, write a doc, test a flow, talk to customers, and do what it takes to create the right customer experience.
• Operates from a place of extreme ownership and high individual execution.
• Cross functional collaboration: work across multiple teams within GroPatients™ to monitor and improve performance of customer accounts.
• Embark on self-learning to ensure you understand the sectors within which our customers operate and any regulatory implications.
• Partnership Excellence: Collaborate externally with marquee partners to develop custom, scalable integrations that align with their unique needs while supporting the GroPatients™ mission and objectives.
• Driving towards Metrics: Identify the metrics that matter and the inputs into affecting those while providing a roadmap and perspective into timeline for affecting those metrics.
• Autonomous Innovation & Planning: Work in a dynamic, fast-paced environment where ambiguity is a constant.
• Be responsible for Quarterly, Bi-Annual, Annual, and Budget planning processes.
• Senior Leader Interaction: Interact effectively with senior leaders both internally and externally, presenting insights and strategies that drive our company’s objectives.

What We Look For:

• Bachelor’s degree in Business Management, Marketing, or equivalent practical experience.
• 5+ years of customer service and management experience
• Experience working with external partners and customers while being an ambassador of your company and company’s brand
• Familiarity considering and building within customer ecosystems
• Outstanding written and verbal communication with a diverse stakeholder audience
• An obsession for getting the details right
• Comfortable in a startup organization
• Strong proficiency in Google workspace apps including Gmail, Docs, Sheets, Slides, Drive, Slack
• Experience in working with Salesforce CRM
• Excellent presentation skills
• Ability to identify growth opportunities through data analysis and customer research
• Solid familiarity with payments, commerce, healthtech or b2b2c models.
• Bonus points for direct experience with healthcare
• Experience of working in a regulated environment in the US
• Flexibility and willingness to travel, domestically for customers and team meetings

Please note that visa sponsorship is not available for this position.

Employees new to GroPatients™ typically come in at the start of the pay range. GroPatients™ focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, which includes the annual base pay and the sales incentive target.

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).

US On Target Earnings per year: $73,550 – $89,750

Location – Remote Florida

GroPatients™ is proud to be a remote-first company! The majority of our roles are remote and for this role you can work almost anywhere within the state of Florida. Employees in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned GroPatients™ office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits, some key highlights of our benefits package include:

• Healthcare coverage – GroPatients™ covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets – generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge

We aim to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

By clicking “Submit Application,” you acknowledge that you have read the GroPatients™ website privacy policy for within the United States and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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