Customer Success Associate

Ghost; Los Angeles (CA); On-site; USD 73,000 - 80,000; Full time

Benefits offered by this job

Medical, Vision, and Dental

Equity

401K

Unlimited PTO

Job summary

Ghost is looking for a Customer Success Associate to manage a portfolio of strategic supplier partners, overseeing onboarding and ensuring inventory is accurately merchandised on the Ghost platform. You will coordinate with Wholesale Sales to maximize supplier performance and drive visibility.

The role requires strong organizational skills, attention to detail, and data-driven pricing decisions. Onsite in Los Angeles, with a compensation range of $72,500 to $80,000 depending on experience.

Qualifications

• 2+ years in customer success or related role.
• Strong organizational skills and exceptional attention to detail.
• Experience researching and pricing data to support decisions.
• Excellent verbal and written communication with external partners.
• Proficient in Excel/Google Sheets and multiple systems.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Onboard and manage a portfolio of supplier partners.
• Lead supplier onboarding and inventory integration on the Ghost platform.
• Research and compare pricing across suppliers for competitive terms.
• Coordinate with Sales, Operations, and Merchandising to support supplier success.
• Maintain accurate data entry, listings, and inventory records.
• Support wholesale order management from placement to fulfillment.

Skills

Customer success

Account management

Wholesale

Organizational skills

Attention to detail

Pricing research

Communication

Education

Bachelor's degree preferred or equivalent

Tools

Excel/Google Sheets

Job description

Ghost is an inventory distribution platform and operating system for modern retail trade. We partner with the world’s best brands to help them understand the true value of their inventory and route it to the right destinations globally. Ghost gives brands precise control over where and how their inventory is sold. Backed by top venture firms including L Catterton, Cathay Innovation, Union Square Ventures, Equal Ventures, and Eniac. Ghost has offices in Los Angeles and New York.

About the Role

We are looking for a Customer Success Associate to join our Sales team. In this role, you will manage a portfolio of strategic supplier partners. You will lead their onboarding, ensure their inventory is accurately merchandised and available on the Ghost platform, and coordinate closely with our Wholesale Sales organization to maximize supplier performance. This is a highly cross-functional role that requires strong organizational skills, close attention to detail, and a research-driven approach to pricing and inventory decisions.

Key Responsibilities:

• Manage an assigned portfolio of strategic supplier partners, serving as their primary point of contact
• Lead supplier onboarding and inventory integration onto the Ghost platform
• Work directly with suppliers to onboard new supply into the system, ensuring a smooth and timely process

Wholesale Order Management

• Support wholesale order management, from placement through fulfillment
• Research and compare pricing across suppliers to ensure competitive, accurate terms
• Coordinate with suppliers and internal teams to resolve order discrepancies and issues
• Merchandise supplier inventory on the Ghost platform to maximize visibility and sell-through
• Maintain a high level of attention to detail across data entry, listings, and inventory records

Cross-Functional Coordination

• Coordinate with the wholesale team to maximize inventory visibility and supplier performance
• Partner cross-functionally with Sales, Operations, and Merchandising teams to support supplier success
• Identify and troubleshoot issues that impact supplier performance or inventory availability

Qualifications:

• 2+ years of experience in customer success, account management, wholesale, or a related role
• Strong organizational skills and exceptional attention to detail
• Comfortable researching and comparing pricing and data to support sound decision-making
• Excellent verbal and written communication skills, with experience liaising with external partners
• Proficiency in Excel/Google Sheets, and comfort working across multiple systems and platforms
• Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment
• Bachelor's degree preferred, or equivalent practical experience

This role will be onsite in our los Angeles (mid-city) office. Our total compensation for this position can range from$72,500 - $80,000. The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position.

Benefits we offer:

• Medical, Vision, and Dental with some plans covered at 100%
• Competitive compensation and equity structure
• 401K
• Unlimited PTO

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.