Customer Success Architect

We Love AI Jobs; New York, Northern (NY, KY); Hybrid; USD 130,000 - 230,000; Full time

Benefits offered by this job

Stock options

Benefits package

Job summary

Sigma Computing is seeking a Senior Customer Success Architect to provide post-sales technical leadership in BI and analytics implementations for customers across the United States. You will advise on best practices, performance, security, and API access, and deliver tailored analytics solutions in customer environments.

Responsibilities include collaborating with product and engineering teams, documenting implementations, troubleshooting complex issues, and helping drive renewals with

Qualifications

• Minimum 10 years of business intelligence experience in a customer-facing technical role (customer success or consulting).
• Experience with database concepts and cloud data warehouses (Snowflake, Redshift, BigQuery).
• Proficiency in JavaScript/TypeScript, SQL, React, GraphQL, and GitHub.
• ETL experience and ability to design/tune BI solutions for customer environments.

Responsibilities

• Advise customers on Sigma implementation, performance, security, embedded analytics, and API access.
• Design and develop tailored BI and analytics solutions in customer environments.
• Troubleshoot deployed solutions and share customer feedback with product teams.
• Collaborate with Product Managers and Engineering teams to deliver and improve customer solutions.

Skills

SQL

JavaScript

TypeScript

React

GraphQL

GitHub

ETL

Snowflake

Redshift

BigQuery

Education

Bachelor’s degree in computer science or related field

Tools

GitHub

Job description

# Customer Success ArchitectSigmaNew York City, NYFull-time$130,000 – $230,000 / yearUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThis post-sales technical role helps customers achieve their goals with Sigma’s business intelligence and analytics products. You’ll advise on implementation, performance, and security, develop tailored solutions, and work with product teams to improve customer outcomes.* Permanent* Fully Remote* 10+ years* Bachelor’s Degree or equivalent technical experience### Skills and expertiseSQLJavaScriptTypeScriptReactGraphQLGitHubCloud data warehouses (Snowflake, RedshiETL### Key responsibilities* Advise customers on Sigma implementation, performance, security, embedded analytics, and API access.* Design and develop tailored business intelligence and analytics solutions in customer environments.* Troubleshoot deployed solutions and share customer feedback with product teams.## How this job comparesCompared with 417 open senior customer success jobs on October 10, 2026.Pay: This job pays $130K to $230K a year. The 164 open senior customer success jobs that publish US pay start at $135K on average, so this job starts in line with them.Similar open jobs: We Love AI Jobs lists 417 open senior customer success jobs at 145 companies.Remote work: This job is remote. 144 of the 417 senior customer success jobs (35%) are remote.AI in this role: Low. The company works with AI, but AI is a small part of this role's daily work. The work centers on customer success and business intelligence implementations, rather than building or evaluating AI systems. Sigma’s platform includes native AI, but the posting does not describe AI-specific duties.## Full descriptionCustomer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product.What You Will Be Doing• Sigma champion and product expert, customers will look to you for advice and expertise• Advisor to our customers on technical best practices including• Sigma best practices and patterns• Performance and tuning• Security including SSO, team organization, and row-level security• Embedded and API access• Related data products like CDW, ETL, and catalog tools• Capture product feedback from customers and engage with the product team to improve our product roadmap• Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals• Cultivate customer references for the marketing team• Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success.• Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions;• Documenting software and technical implementations; monitoring deployed solutions and troubleshooting complex technical issues; and learning product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.Qualifications We Need• Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)• Customer relationship skills• Experience with database concepts• Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)• Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub• ETL experience• Experience implementing production business intelligence solutions• Familiarity with JavaScript and Web Development is a plus• Bachelor’s degree in computer science or related field or equivalent technical experience• Ability to work remotely full-time with up to 50% travel (eventually)Qualifications We Want (also, skills you’ll learn!)• Experience at a SaaS company or with cloud architectures• Experience with data analytics business use cases• Startup experienceAdditional Job detailsThe base salary range for this position is $130k - $230k annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package.