AVP, Commercial and Scale Customer Success

We Love AI Jobs; San Francisco (CA); Hybrid; USD 210,000 - 240,000; Full time

Job summary

Sigma Computing in San Francisco is seeking an AVP, Commercial and Scale Customer Success to lead enterprise CSM strategy and a growing team. You will own retention, expansion, and customer outcomes, coordinating across Sales, Product, Engineering and Support to drive value.

This role requires 10+ years in customer success or related fields, a CS/technical background, and the ability to travel up to 50% in a hybrid office/remote environment.

Qualifications

• Minimum of 10 years experience in Customer Success or related field.
• Proven experience leading high-performance teams in a high-growth B2B SaaS environment.
• Experience with production business intelligence solutions.
• Excellent business acumen, strategic mindset and problem solving skills.
• Ability to work hybrid in office/WFH and travel up to 50%.

Responsibilities

• Develop and execute vision and strategy for enterprise customer growth and retention.
• Mentor and cultivate a high performing team, leading from the front.
• Drive customer outcomes through product adoption and lifecycle health management.
• Maintain insight into and improve customer health across onboarding, time to value, and growth.
• Collaborate with Sales, Product, Engineering, and Support to close the feedback loop.

Skills

Customer success leadership

Enterprise B2B SaaS

Business intelligence solutions

Customer retention and expansion

Program management

Change management

Customer health metrics

Cross-functional collaboration

Education

Bachelor’s degree in computer science or related field

MBA preferred

Job description

# AVP, Commercial and Scale Customer SuccessSigmaSan Francisco, CAFull-time$210,000 – $240,000 / yearUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThis role leads the customer success strategy and team serving Sigma’s enterprise customers, with responsibility for retention, expansion, and customer outcomes. The work includes managing and developing CSMs, tracking business metrics, and coordinating with Sales, Product, Engineering, and Support to improve customer experience and processes.* Permanent* Hybrid* 10+ years* Bachelor’s degree in computer science or related field, or e### Skills and expertiseCustomer success leadershipEnterprise B2B SaaSBusiness intelligence solutionsCustomer retention and expansionProgram managementChange managementCustomer health metricsCross-functional collaboration### Key responsibilities* Set and execute strategy for enterprise customer growth and retention.* Develop the CSM team and guide organizational changes as the business scales.* Improve customer adoption and outcomes through lifecycle health management and cross-functional feedback.## How this job comparesCompared with 56 open director customer success jobs on October 10, 2026.Pay: This job pays $210K to $240K a year. The 28 open director customer success jobs that publish US pay start at $167K on average, so this job starts about 26% higher.Similar open jobs: We Love AI Jobs lists 56 open director customer success jobs at 45 companies.Remote work: This job is hybrid. 12 of the 56 director customer success jobs (21%) are remote.AI in this role: Low. The company works with AI, but AI is a small part of this role's daily work. Sigma’s product includes native AI, but this role focuses on customer success strategy, team leadership, retention, and adoption. The posting does not describe regular hands-on work with AI systems or tools.## Full descriptionAs the Director of Customer Success reporting to the VP of Customer Success, you will be responsible for leading the strategy, operations, and team of CSMs focused on driving value in our enterprise business. You will drive customer value realization and play a critical role in retention/expansion/growth of customers as well. We believe putting people first, and fostering an innovative, collaborative, and exciting culture is a prerequisite to achieving our commercial goals.You'll be expected to meet and exceed the team quota for NDR and deliver on quarterly MBOs. You'll do this while tracking, analyzing and communicating key metrics and business trends as they relate to the global Customer Success strategy. This is a cross functional role, working closely with Sales, Product, Engineering, Customer Support and other teams to close the feedback loop on customer and the scaled team needs. Your past experience working in a cross-functional environment will be critical to the role as we look to expand and mature our best practices across the Customer Success organization.What You Will Be Doing• Developing and executing vision and strategy for enterprise customer growth and retention.• Mentoring and cultivating a high performing team and leading from the front, rolling up your sleeves and getting into the weeds when needed.• Anticipating change and scale of the post-sales motion in relation to growth of our business. Effectively drive changes and required communication across the organization.• Driving customer outcomes, through product adoption and delivering an amazing customer experience.• Providing strong point of escalation for your team and interface with customer champions.• Maintaining consistent insight into and continuously improving customer health across lifecycle (onboarding, time to first value, and growth).• Championing our customers and creating tight feedback loops between our customers and internal teams.• Driving new business growth through building advocacy and referenceability within our customer base.• Collaborating with internal partners for product and process improvement.Qualifications We Need• Minimum of 10 years experience in Customer Success, Management Consulting, IT strategy consulting, or related field.• Proven experience in leading high performance teams.• Experience in high growth B2B SaaS startup environment.• Experience with production business intelligence solutions.• Demonstrated success in achieving growth and retention metrics.• Excellent business acumen, strategic mindset and creative problem solving skills.• Strong program management and change management skills.• Change management expertise and the ability to influence and motivate change.• Ability to work hybrid in office/WFH and travel (up to 50%)• Bachelor’s degree in computer science or related field or equivalent technical experience• MBA preferredAdditional Job detailsThe base salary range for this position is $210k - $240k annually.Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.About us:Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse. Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance. Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale. Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.